Petr Kočárek

Experience

• 

  Vodafone

  Mar 2001 - Mar 2013

  Strategy and development of Technology ToolsLeading the process of unification and higher utilization Responsible for All the technology first line support teams, Strategy and development of OSS, Vendor performance management, Operational reporting and performance management, IT supportITIL processes governance Program Management of Customer Experience Management tool. Main responsibilies: Touchpoint(Arantech) SW/HW implementation project management, Implementation of crossfunctional business usecases, Pilot on VIP Customers Leading teams responsible for Network Operations/Monitoring Center, IT support, ITIL processes governance and Technology reporting

  • Technology Tools Program Manager

    Jul 2012 - Mar 2013

  • Director Services Performance

    Jan 2011 - Aug 2012

  • Senior Touchpoint Manager(Customer Experience Management)

    Jun 2010 - Dec 2010

  • Senior Manager NOC

    Jan 2006 - May 2010

  • Supervisor Transmission & Performance

    Mar 2004 - Dec 2005

  • Transmission Engineer

    Oct 2001 - Feb 2004

  • NMC Engineer

    Mar 2001 - Oct 2001
• 

  MSD

  Aug 2014 - Mar 2024

  Supporting the operation, planning and execution of the IT strategies related to infrastructure in Switzerland, Italy, Spain and Portugal. The IT infrastructure comprises of laptop/desktop, networks, security, servers and telephony throughout all divisions. Responsible for IT infrastructure and user support in 20 EMEA markets.

  • Geus Lead - Switzerland, Italy, Spain, Portugal

    Dec 2020 - Mar 2024

  • Associate Director, Global Network & Unified Communications Operations

    May 2018 - Dec 2020

  • Associate Director Infrastructure Services

    Aug 2014 - May 2018