Dagoberto Garcia

Experience

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  Tecoloco.com y ARKAD Studio Design

  Mar 2006 - Jul 2006

  Desarrollador Web

  Programador durante el desarrollo del Sitio Web Tecoloco.com 2006 en asp.net 2.0, Implementación de WebServices.

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  Ministerio de Educación, Centro de Gobierno, Dirección de Informática.

  Feb 2007 - Jul 2007

  Administrador de Intranet

  Administración y mantenimiento de la Intranet con Sharepoint Portal Server y Portal Services, integración con AD y Office, desarrollo de aplicaciones y WebParts con ASP.NET 2.0.

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  Compañía Farmacéutica, S.A. de C.V.

  Jul 2008 - Aug 2014

  Jefe de Informatica

  VB.NET in-house applications developer, I successfully designed and implemented robust ERP, CRM, and custom solutions, leveraging expertise in SQL Server DBs. Simultaneously, I excelled as a Server Administrator, efficiently managing AD, DNS, GPOs, and DHCP for seamless server operations. My role as Network Administrator involved configuring and maintaining Cisco and HP Routers, Switches, PFSense FW, and WiFi devices, ensuring optimal network performance and security. Additionally, I demonstrated competence as an Intranet Administrator for SharePoint Server 2013-2013 and skillfully managed PBX systems. As an ISO 9001:2008 Certified Auditor, I upheld quality standards and compliance Show less

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  Universidad Católica de El Salvador

  Jul 2008 - Dec 2010

  Catedrático hora clase

  Desarrollo de las cátedras: Programación Orientada a Objetos, Sistemas Informáticos, Sistemas Multimedios, Redes y Proyectos de Información.

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  OSI (Outsourcing Services International)

  Aug 2014 - Jul 2020

  Overseeing the Engineering Team providing top-notch support for local and US-based customers in a range of Microsoft products. Successfully executing projects, including Azure infrastructure migrations and MS 365 adoption. Maintaining a valued CSP Partnership with Microsoft through diligent compliance. Collaborating with the Project Manager to ensure customer requirements and deadlines are met. Passionate about delivering excellence and driving innovation, fostering strong client relationships, and achieving remarkable results in the dynamic technology landscape. Show less

  • IT Operations Manager

    Aug 2019 - Jul 2020

  • Senior IT Project Manager

    Aug 2014 - Jul 2020
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  Microsoft

  Jul 2018 - now

  I lead a proactive initiative to engage new Copilot subscribers. My team welcomes these customers, introduces them to the product's features, and drives Product-Led Growth (PLG) to ensure they fully leverage Copilot and Microsoft 365.Acting as a liaison between customers and our technical support teams, I ensure issues are resolved promptly. By synthesizing feedback and collaborating with the product group, I help continuously enhance our products, ensuring customers feel supported and see tangible improvements. This approach drives satisfaction and aligns product development with user needs. Show less Plan, budget, and oversee program initiatives and reports related to New Products developed by Microsoft in early adoption stages, work with stakeholders for effective program delivery - Optimize and improve processes with strategic thinking - Create workflows and processes for better communication and operations - Maintain and improve quality and performance of team - Support operations and Agents for any shift and meet SLAs - Screen internal candidates on skills as needed - Assess potential talent in pipeline - Work with Operations Leads to manage agent performance and access to Microsoft tools - Give feedback and insights to Microsoft Operations Management Show less My responsibilities include leading the planning, budgeting, and oversight of program initiatives for successful execution and comprehensive reporting. I collaborate closely with other program managers, and stakeholders to ensure efficient program delivery. I drive continuous improvement by initiating innovative measures to optimize processes. My strategic thinking enables me to identify challenges and propose well-informed solutions, considering internal and external factors. I establish and refine workflows to enhance communication and operational efficiency, maintaining high-quality deliverables and boosting team performance. Additionally, I provide crucial support to operations and agents during their shifts, meeting established SLAs with valuable insights from my extensive business knowledge. I meticulously screen internal candidates for technical and soft skills, ensuring a skilled and qualified workforce for the pipeline. Collaborating with Operations Leads, I analyze agent performance and take necessary actions, including terminating access to Microsoft tools or systems when required. My feedback and insights contribute to enhancing the customer support and Microsoft services experience. I maintain effective communication with Upwork to address talent needs and ensure a seamless talent acquisition process. Show less

  • Copilot Proactive Outreach PM at Microsoft

    May 2024 - now

  • New Product Playbook Program Manager

    Oct 2023 - Aug 2024

  • Value Guidance Program Manager

    Mar 2023 - Dec 2023

  • Operations Consultant

    Jul 2018 - Mar 2023
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  TekDana, LLC

  Sept 2021 - now

  Cloud Solutions Architech

  Architected cloud deployments and migrations for numerous customers, implementing technologies utilizing Azure, Intune, Powershell, Azure Ad, Active Directory and Exchange Online Hybrid environments