Nischal Nayan

Experience

• 

  HCL Infosystems Ltd.

  Aug 2014 - May 2015

  Technical Support Engineer

  Doing troubleshooting on call and taking remote of the system and do troubleshooting regarding the issues.

• 

  Wipro Infotech on the Payroll of Vayam Info solution

  May 2015 - Jun 2016

  IT Engineer (Desktop Engineer)

  My responsibilities includes handling Clients in Genpact & doing troubleshooting about the applications used at Client site which includes VPN Configuration,Java issues,MS office & Outlook Issues, IP issues ,etc

• 

  Microland Limited

  Jun 2016 - Oct 2023

  Specialized in System Administration,Working on AD,VPN,Reset Password through AD,Active directory,Creating Users,basic knowledge about exchange server 2103,Networking, Microsoft teams,Skype for Business and Providing support to the end users. Creating User's Account on AD.Giving access through AD for Various files,folders,etc.Support for VPN Configuration,Java Issues, MS Office,Outlook issues,etc

  • Associate SME (Technical Operations)

    Jul 2022 - Oct 2023

  • Senior Administrator (Tech Ops)

    Jul 2021 - Jul 2022

  • Administrator

    Dec 2018 - Jun 2021

  • Senior Engineer ( EUS Administrator )

    Jun 2016 - Dec 2018
• 

  OpenText

  Oct 2023 - now

  Systems Administrator

  Experienced systems administrator proficient in application and server monitoring. Skilled in implementing and maintaining monitoring solutions for optimal performance. Expertise includes monitoring alerts, analyzing metrics, and troubleshooting issues to ensure seamless operations. Proven ability to enhance system reliability and efficiency through proactive monitoring strategies.Collaborative approach to cross-functional teams, fostering effective communication and proactive problem-solving.Providing technical assistance to users and other IT staff, resolving 99% of issues within a time-frame and maintaining a 100% satisfaction rate among users. Show less