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Carl Williams

Carl Williams

Followers of Carl Williams1000 followers
location of Carl WilliamsGreater Stoke-on-Trent Area

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  • Timeline

  • About me

    Customer Engineering Support Team Manager UK & ROI

  • Education

    • Institute of the Motor Industry

      2017 -
      Level 3 Certificate Assessing Vocational Achievement

    • Chartered Institute of Personnel and Development

      2012 - 2012

    • Blythe Bridge High School

      1980 - 1985
      Sports and Exercise

      Activities and Societies: Rugby, Basketball, Athletics

  • Experience

    • MICHELIN TYRE PLC

      Jun 1987 - now

      External Trainer responsible for the delivery of Michelin training to Internal and External Customers, also for all for customers in the Northern half of the UK and Republic of Ireland. We also offer Driver CPC training courses.I am a Member of the REACT Steering Committee representing Michelin, helping to improve the safety of Tyre Technicians who in the course of their job have to work on the Roadside.Key roles – Leading and delivering training, training needs analysis, Training course creation , organisation and delivery (learning evaluation and assessment). Also mentoring and coaching.I am part of UK tyre industry leading Michelin Training Centre team - winners of NTDA 2014 training award. Also finalists in 2015.I am self motivated result driven and effective individual, I am able to work well as part of a team and also on my own initiative. I have excellent communication and presentation skills.I am an enthusiastic, proactive individual and determined to succeed at all challenges presented to me.Michelin Training deliver training to both internal and external customers, Stoke based or onsite. From a wide range of topics. from Licence to Fit for Tyre Technicans,Tyre Awareness to Customer Care. These are a few of the courses available. Full Listings available at website address of www.michelintraining.co.uk Show less Win and manage Regional Michelin Fleet Solutions contracted accounts. Control costs, monitor activity of service providers to maximise profitability of the contracts. Conduct regular reviews with customers to ensure all KPI's are met. Provide technical advice to customers and follow the performance of Michelin Group product against our competitors. Manage customer late payments and recover debts in line with company procedures. Mentor and direct local account managers in the contracted account process. Show less

      • Customer Engineering Support Team Manager

        Jun 2023 - now

      • Regional Sales Manager

        Oct 2020 - now

      • Training Center Manager UK & ROI

        Jan 2018 - Oct 2020

      • Training Centre Manager & External Training Instructor

        Jan 2016 - Dec 2017

      • External Training Instructor

        Aug 2011 - Dec 2017

      • Regional Fleet Account Manager

        Feb 2008 - Aug 2011

      • Various Positions

        Jun 1987 - Feb 2008

  • Licenses & Certifications

    • Advancing Negotiation

      Scotwork
      Jan 2009

  • Honors & Awards

    • Awarded to Carl Williams
      2014 NTDA STAFF TRAINING & DEVELOPMENT INITIATIVE OF THE YEAR National Tyre Dealers Association Oct 2014 We are delighted to announce that the Michelin Training Centre won the award for Staff Training and Development Initiative of the Year at the 2014 NTDA Awards.The ceremony, held at the Manchester Deansgate Hotel on 8th October, was attended by people from all across the tyre industry with a number of different awards being presented.Martin Randle, Sales and Processing Manager of the Training Centre and Malcolm Scovell, UK Commercial Director were both delighted to collect the… Show more We are delighted to announce that the Michelin Training Centre won the award for Staff Training and Development Initiative of the Year at the 2014 NTDA Awards.The ceremony, held at the Manchester Deansgate Hotel on 8th October, was attended by people from all across the tyre industry with a number of different awards being presented.Martin Randle, Sales and Processing Manager of the Training Centre and Malcolm Scovell, UK Commercial Director were both delighted to collect the award from the evening's guest speaker; Michael Portillo. Show less

  • Volunteer Experience

    • Training Instructor

      Issued by Transaid on Dec 2012
      TransaidAssociated with Carl Williams