Joe Catoe

Experience

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  US Army

  May 1991 - May 1996

  Aircraft Powertrain Repairer

  Repair of Helicopter Powertrain and Rotor systemsNon-destructive Inspection of helicopter componentsSquad Leader in Aviation PlatoonMaintained shop training libraryExpert Marksman qualification

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  United Technologies Aerospace Systems

  Aug 2007 - Mar 2013

  Aircraft Component Technician

  Maintenance and repair of Cargo and DC Generator systemsNon-destructive inspection of aircraft componentsTrack status of units from shop induction to final inspectionIT and SAP troubleshooting within Power Gen departmentLead Technician in DC Generator departmentCoordinate completion of all online training by DC technicians

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  Collins Aerospace

  Mar 2013 - Apr 2020

  Customer Service SAP Support/Super User

  Create and maintain materials in the SAP Material Master Data SystemIT and SAP troubleshooting through ticketing systemSAP R2 Go-Live support for UTAS - Windsor Locks, CTSAP Plant Maintenance implementation team - Monroe, NCSAP Point of Contact - Monroe, NCSAP end-user support for troubleshooting operational issuesPerform testing for SAP software new functionality

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  Lees-McRae College

  Aug 2022 - now

  Quote, take delivery, inspect, configure, and deploy hardware devices and peripheral equipment including desktops, laptops and tablets, printers, audio-visual equipment, mobile devices, and related technology equipment.Install and set up hardware, deploy and maintain software images, configure applications and software functionalities.Install, troubleshoot, repair, maintain, and support software, hardware, and other peripheral devices.Serve as point of contact for computer manufacturer technical support for in-depth triage of computer issues or for shipment of hardware components and/or replacements.Serve as point of contact for end user support; monitor, manage, prioritize, respond to, and resolve support requests for hardware and software issues via helpdesk. As part of a team, monitors and responds to resolve issues as needed on a 24/7/365 basis.Manage and maintain inventory schedules, software agreements, and external vendor relationships.Relocate, replace, or recycle equipment per equipment replacement schedule.Provide user documentation and training opportunities to end users. Show less

  • Director of Enrollment Technology / Slate CRM Administrator

    Oct 2024 - now

  • Technology Support Analyst

    Aug 2022 - Oct 2024