Clarissa Turk

Experience

• 

  Renaissance Hotels

  May 2012 - Oct 2014

  Hostess and Server

  • Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.• Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.• Accurately communicated patrons' orders to kitchen staff and entered orders into POS systems to facilitate billing.• Handle customer complaints with good listening skills and working with management.

• 

  PharMerica

  Nov 2014 - Apr 2016

  Pharmacy Technician Order of Entry & Fulfillment

  • Effectively communicated with long term care facilities representatives and doctor's offices for new patients requesting pharmacy service • Created and updated electronic patients profile.• Obtained required prior authorization from insurance companies and disputed claims when necessary.• Proficient in using computer application like MS Word, MS Excal etc. • Accepted patients insurance, payments, and excute transitions with accuracy and cash drawer.

• 

  MugShot Bar & Grill

  Apr 2016 - Apr 2017

  Assissant Manager

  ● Responsible for hiring, training, evaluating, inventory control, supply orders and other logistical responsibilities.● Monitored and evaluate team members' performance; provide supervision and professional development.● Managed payroll and timekeeping records to include completion of the proper paperwork for new hires, transfers and termination. ● Supervised the daily resturtant operations while improving service and team spirit by example.

• 

  Alorica

  Apr 2017 - Mar 2018

  Team Leader

  ● Maintained QA standards for staff, ensured calls were compliant with firm standards, escalated issues as needed, and maintained communication with customers and management teams.● Performed call monitoring and provided trending data to the site management team on Day-to-Day basis. ● Applied customer payments to invoices.● Trained staff and monitored progress for the extent of their probationary period while achieving high levels of productivity, handling 700 +calls weekly during off season, and averaging 100 + calls daily in peak season. Show less

• 

  BAUMHOWER'S

  Jul 2017 - Mar 2018

  Lead Cashier

  Responsible for pay out to servers at the end of every shift.● Manage customer transactions both cash and card payments.● Train newly hire cashiers on accounting procedures and company policies.● Maintain the checkout area clean, safe and organized.

• 

  Dillard's Inc.

  Mar 2018 - Oct 2020

  Bridge Specialist
• 

  Waitr

  Apr 2018 - Jan 2024

  Operations Manager

  ●Provide quality customer service through positive and professional interaction with customer in person or by phone.●Counted and verfied all products individually before leaving kitchen.●Successfully complete all deliveries by time requested.●Make schedule

• 

  Alpha Kappa Alpha Sorority, Incorporated

  Sept 2019 - now

  Member
• 

  Victoria's Street Eat's & Sweet's

  Jan 2020 - now

  Business Owner
• 

  Lowe's Companies, Inc.

  Oct 2020 - Feb 2022

  Pro Customer Service
• 

  Ivy Kids Early Learning Center

  Jan 2023 - now

  Pre-K 2 Lead Teacher

  ●Prepare lessons that reflect accommodations for differences in student learning styles●Plans and implements curriculum activities and lesson plans that promote children's social, emotional, physical, and cognitive development. Implements program schedule for the classroom, outdoor time, meals, snacks, and special activities.●Keeps accurate and current records of each child's developmental milestones, student accidents, anecdotal records, and attendance.●Plan and use appropriate instructional and learning styles and needs of students.●Informs parents of children's progress on a daily basis. Show less