Experience

• 

  Indusind bank

  Jan 2022 - Feb 2022

  Research intern

  -Project on “Comparative Analysis of Products”.-Completed a research study comparing and analysing the products and services offered by IndusInd Bank than that of other Banks.

• 

  Wipro

  Jul 2023 - Oct 2023

  Customer service representative

  -Provided excellent customer service to resolve customer complaints in a timely manner.-Performed administrative tasks such as filing paperwork, updating databases and generating reports.-De-escalated problematic customer concerns, maintaining calm, friendly demeanor.-Fielded customer complaints and queries, fast-tracking for problem resolution.-Referred unresolved customer grievances to designated departments for further investigation.