Experience

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  Core international

  Nov 2013 - Jan 2014

  Programátor analytik

  Internship during the school

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  Embedit

  Mar 2014 - Dec 2021

  - leading team of Service Desk, NOC technicians and 1.5 level application support- establishing and rolling out new processes according ITIL- Recovery Manager role and responsibility for making decisions in order to restore production - responsible for reporting to the senior management- responsible for delivering outstanding customer experience- new employee hiring and preparing KPI's for employees- active coaching and developing team members- coordination of releases and deployments on production environment Show less

  • Product Manager Team Leader

    Jan 2019 - Dec 2021

  • Analysis Team Leader

    Aug 2018 - Dec 2018

  • NOC Technical Team Leader

    Jun 2015 - Jul 2018

  • Network Operations Center Technician

    Mar 2014 - May 2015
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  Deso development

  Aug 2021 - Sept 2023

  Head of delivery (coo)

  - Carried out day-to-day duties accurately and efficiently for boththe development and customer care departments.- Directed planning, budgeting, vendor selection and quality assuranceefforts.- Developed and adopted standard operating procedures and connected CustomerCare, Development, Product Owner and Account Manager domains.- Led company strategy projects (migration to AWS, implementation andmigration to Jira cloud, adoption of agile in development, etc.).- Shorted time-to-market delivery by 23% Show less

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  Embedit

  Oct 2023 - now

  My main goal is to build, improve and deliver mobile and web applications that serve millions of people in South East Asia. Together with the delivery teams, we bring value to the business and for the customers, we bring significant simplification to their lives through awesome banking apps.Key areas of responsibility include- Customer-facing applications, where the aim is to provide the most engaging content for the end user. Through the communication features, we support the sale of key business products. - Back-office web application designed to manage content and features. It's a combination of a CMS and a back-office application tailored to the needs of the Home Credit application. Show less

  • Strategic Account Executive

    Jul 2025 - now

  • Delivery manager for IN and VN

    Oct 2023 - now