Experience

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  Pyramedia advertising company

  Jan 2001 - Jan 2002

  Graphic designer
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  Xceed

  Apr 2004 - now

  • Managing all sales activities in the GCC and Egyptian markets, to drive business from SME’s, Banks and government sectors.• Develop the sales strategies and tactics to achieve the sales target.• Manage, drive, and support the sales team to achieve their sales targets.• Review and evaluate Sales staff performance• Maintain open and timely communication and teamwork with Field Office staff members• Ensure all contracts/paperwork are completed and returned accurately and in a timely manner• Identify, qualify and manages sales opportunities in different sectors• Maintain relationship with potential clients to ensure satisfaction throughout the sales process.• Generate regular pipelines and other reports through attending fairs and conferences to ensure business sustainability.• Pro-actively handle and escalate customer’s needs and issues.• Work closely with Operations, Finance, budget control, communication, and Project management to ensure timely and accurate replies to RFX’s and clients visits.• Manage Logging all sales activities on the company sales force management syste Show less 1. Coordinate with Project Management to understand new client requirements and short and long term strategies and ensure their implementation to achieve client satisfaction.Setting up short/long term strategy per accountAccount long and short term strategies are implemented2. Cooperate with Presales Department to generate additional revenue streams or expand current revenue streams with existing clients to achieve account expansion targets.3. Establish and maintain positive and continuous relations with clients’ senior executive team in order to maintain customer base and, hence, ensure achievement of account continuity targets.Account Expansion / ProfitabilityClient satisfaction4. Manage and execute the billing and collection process and ensure that invoices are accurately and timely issued and collected in line with account agreement.Timely and accurate invoicing.Timely and accurate collections5. Respond to client complaints and ensure on-time resolution of the complaint.On-time resolution of complaints.Volume of complaintsMy Account Portfolio:- MSD (Schering Plough - NBE (National Bank Of Egypt )- AUC - Ministry Of Trade- Google - Ministry Of Communication (MCIT)- Carrefour (MAF Group) - EFSA (Egyptian Finance SPV Authority )- Avit (Airports Information) - Egypt Post- Ezz Steel - EDF (Educational Development Fund)- CPA (Consumer Protection Agency ) - ABB Show less My current position is in the client relation department as the account manager for Gov- nonGovernmental and Gulf accounts in Xceed being the focal point and the contact person betweenthe clients and all the departments of Xceed and I will clarify my duties and responsibility which iscovered as follows: 1. Coordinate with Project Management to understand new client requirements and short and long term strategies and ensure their implementation to achieve client satisfaction. Setting up short/long term strategy per account Account long and short term strategies are implemented 2. Cooperate with Presales Department to generate additional revenue streams or expand current revenue streams with existing clients to achieve account expansion targets. 3. Establish and maintain positive and continuous relations with clients' senior executive team in order to maintain customer base and, hence, ensure achievement of account continuity targets. Account Expansion / Profitability Client satisfaction 4. Manage and execute the billing and collection process and ensure that invoices are accurately and timely issued and collected in line with account agreement. Timely and accurate invoicing. Timely and accurate collections 5. Respond to client complaints and ensure on-time resolution of the complaint. On-time resolution of complaints. Volume of complaints Show less Promoted as a Team Leader certified COPC in Multipurpose account.On the team level: -Maintains a line of communication between CSR's and other departments to ensure that all his/her team is aware of current/new products, policy or service updates. -Improves and enhances communications within the team on daily bases. - making the ideas and the action plan that might help and Enhance my team performance Responsible about updating the knowledge base for updating any received information from the client -Monitors achievements of KPI's of my team and updates operational forms & escalates when necessary. -Perform floor, assist, briefing, shift handover and other duties assigned by the contact center management.On the account level: -Send the required reports to the clients with the needed data about the service level and the needed records for every account in the Multi Purpose. -Following up and tracking under the supervision of the account manager the account figures to achieve the accounts targets. -Handling tasks of launching the small account and coordinate with PM Team and the other departments to meet the account requirements and needs till the launching date and handling the account after the launching and solve the problems and setting all the metrics targets for it like (AHT, C-sat etc.. ). - being the operation side in any meetings with the clients. Show less Summary of responsibilities: Handling customers from all over the republic handling their requirement and complaints and solving them through our system. Responsible about the task of my team leader:- quality tasks in coaching the team members- team reports (breaks and AHT reports)- Sending annual request to leaves team by mail- meeting and briefing mails documentation- Briefing and updating my team members with any updates or information * 2003-2004 a net work and data entering in the Operation and management group Show less

  • Sales Manager

    Jun 2021 - now

  • Sales Account Manager

    Apr 2015 - Jun 2021

  • Service Delivery Supervisor

    Mar 2010 - Apr 2015

  • Accounts Executive

    Apr 2004 - Mar 2010

  • Team Leader

    Jul 2007 - Apr 2008

  • Customer Service Representative certified COPC

    Apr 2004 - Feb 2006
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  Planning coordinator

  Feb 2006 - Apr 2007

  Planning coordinator

  Managing Leaves Team, with the below task and duties description : 1- Attendance: Updating the attendance on a daily basis after reviewing the data with leaves application for Telecom Egypt and Microsoft Egypt accounts. 2- Leaves Documents : Receiving the requested vacations through the mail and reply with approved or rejected based on the available slots per day, which I received it from the work force. Updating the leave application with the requested dates and send on a weekly basis to the work force team all the approved leaves to preparing the weekly schedules 3- Reports: Perform an analysis to top Management for planning issues. Send a repots to the Planning and Decision Support department and the Quality Assurance department with operations attendance status Daily reports (swap and exceptional annual report and the absenteeism report updating) 4-Contract renewals: Responsible receiving and delivering the probation evaluation and the contracts renewals between the contact center and the recruitment and personnel department 5- Compensation Reports: Responsible about the compensation and financial reports for the operation employees (CSRs, Team Leaders and supervisors) Show less