Aditya Tyagi

Experience

• 

  Ins eSolution pvt Ltd Delhi

  Apr 2009 - May 2010

  Technical Engineer

  Working there as a technical support engineer, to handle all the network related issue for all bharti customer.

• 

  Progressive InfoVision Pvt. LTd

  Jun 2010 - Mar 2012

  Team Leader

  • Coordinate with all Wipro/Ericsson Management and officials for TSG Operations & deliverables. • Led North circles with 3 TLs and encouraged team members in various critical circumstances• Developed daily, weekly and monthly MIS Reports and forwarded the same for further review• Prepared the analysis report which helped team to take actions for the improvement in those fields • Analysis circle wise reports and met the service level agreements

• 

  Wipro Limited

  Apr 2012 - Aug 2020

  Project Manager

  • Team Management.• Auditing the team Performance.• Resource Training & development.• Regular meeting with Team (one to one or through conference call).• Coordination with All Wipro/Airtel/Ericsson management.• Managing KPIs signed with customer.• Managing Customer escalations.• Fixing customer complaints with quality resolution and meeting the Service Level Agreements.• Familiarize the team with the customer needs, specifications, the development process, to support task performance.• Performance Review with customer & Wipro Management Show less

• 

  Infosys

  Aug 2020 - now

  Senior Project Manager