Laura Veitch

Experience

• 

  The Golden Lion Hotel

  Dec 2011 - Feb 2013

  Waitress

  Providing excellent customer service in all duties including taking orders, waiting on tables, cash handling and room service. I worked competently on various functions including weddings, wakes, Rotary Club meetings and tourist groups. I also trained up new starts to restaurant service standard. Where possible, up-selling of a la carte menu and drinks was encouraged.

• 

  GoThinkBig

  Oct 2013 - Oct 2013

  Making Radio Adverts

  Spent a day at 97.3 Forth One. Spent some time in the studio with Mark Martin before having a workshop on how to create radio adverts.

• 

  SRA

  Feb 2014 - Feb 2014

  Student Radio Association

  I attended a tour of Capital Radio Station in Glasgow, before hearing talks from Anna Fenton (Assistant Producer BBC Radio 1) and Sharon Mair (Editor of BBC Radio Scotland) as part of the SRA Training Day.

• 

  GoThinkBig

  Mar 2014 - Mar 2014

  Meet The Experts - Northsound Radio

  Meet The Experts session at Northsound Radio in association with GoThinkBig. I spent a day at Northsound radio station, receiving talks from presenters and technical staff, explaining how the station operates. We then undertook an advertising task to create an advert from a genuine brief the station received. This was brainstormed and recorded on the day. Due to my experience with production, I took control of the technical recording process as well as recording part of the advert. A good, fun and extremely informative day. Show less

• 

  Greggs

  Jul 2014 - Feb 2015

  Team Member

  Food production, customer service, health and safety, time keeping.

• 

  PureGym

  May 2015 - Mar 2016

  Personal Trainer

  Taking exercise classes, giving gym inductions, delivering customer service on a daily basis. Also provide private one-to-one sessions.

• 

  Nuffield Health

  Jul 2016 - Aug 2018

  Sales Executive

  Membership Sales Executive. Proven track record of exceeding sales targets, through both face to face conversion and phone sales. A range of telemarketing, appointment setting, brand awareness and corporate relations. Strong eye for detail and a proactive, organised approach to tasks.

• 

  ZooLab UK

  Sept 2018 - Dec 2018

  Telesales Advisor

  Generating new business and maintaining current customer bookings through telemarketing calls. Targeted telesales environment with focus on KPIs.

• 

  Caffia Coffee Group

  Dec 2018 - Sept 2020

  Customer Service & Sales Co-Ordinator

  Delivering exceptional customer service to our current customers, prospects and leads. Processing orders, invoicing and dispatch of goods.Establishing potential sales gaps in the business and acting on them. Keeping contact with customers - current and inactive.Brand awareness and assisting in increasing our presence online.

• 

  Ooni

  Sept 2020 - now

  Global and regional reporting on B2B sales activity, as well as client level reporting on sell-through data of retail partners.

  • Business Reporting Analyst

    Jun 2024 - now

  • Sales Operations Manager

    Apr 2024 - Sept 2024

  • Senior Retail Data Analyst and Sales Co-ordinator

    Sept 2021 - Apr 2024

  • B2B Data Analyst

    Jan 2021 - Sept 2021

  • Sales Administrator

    Sept 2020 - Sept 2021