Tammi Rust

Experience

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  Oberweis Dairy

  Jan 2006 - Jan 2012

  General Manager

  Successfully manage store for smooth operation, increasing sales through superior product and exceptional service. Awarded for same store sales increase and fundraiser sales in 2011, with continued proven results in 2012. A sales increase of 11% through 2012 and second in the company for fundraiser sales.Recruit, hire, supervise, schedule, train, coach, and motivate staff of up to 25 employees.Accountable for increasing sales and profit, reviewing and analyzing profit and loss statements, budgets, cost controls, staffing, ordering all supplies & product as well as maintenance of equipment.Ensuring customer satisfaction and repeat business by resolving issues with food quality and service complaints. Show less

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  Orchard Road Animal Hospital

  Aug 2012 - Sept 2017

  Front Desk Receptionist

  Perform record keeping duties & clerical duties related to animal patient care and treatment.Provide customer service to clients (e.g. scheduling appointments, checking clients in and out of appointments, and answering questions).Maintaining both physical and digital files for patient records.Maintained social media accounts (i.e. Facebook).Created visual media for internal documentation and website usage.Maintained company’s website.

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  Hollywood Casino Aurora

  Sept 2017 - Sept 2020

  Poker Dealer

  Dealing poker games at the casino.Ensuring the smooth and accurate execution of game rules.Handling large sums of money.

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  BCD

  Jan 2021 - now

  Perform L1 and L2 technical support for over 40,000 servers and workstations. Address technical support needs for customers through strong relationship building, product knowledge, and technical proficiency. Troubleshoot, diagnose, and repair Dell and HPE servers, SANs, and workstations. Remote diagnosis via QuickAssist, AnyDesk, TeamViewer, RDP, and iDRAC. Strong knowledge of server storage and RAID configurations.Hands on assembly and repair of servers and workstations. Troubleshoot, diagnose, image, and repair Windows 10, 11, Server 2012, Server 2016, Server 2019, Server 2022, and Ubuntu Linux.Experienced with Acronis, NetSuite, Dell Tech Direct, Microsoft 365. Show less Manage all sales activity for customers through strong relationship-building, product knowledge, quoting and execution​Develop account familiarity with BCD International to create accounts with over $50,000 in revenue (non-OEM)​Maintain a deep understanding of the product and speak with unassigned customers about the most relevant features/functionality for their specific business needs​Ensure that a plan is in place with each customer for deployment, change management and adoption programs​Increase customer renewals by conducting regular check-in calls for status updates, and performing strategic business reviews for alignment of objectives and outcomes​Track unassigned accounts to identify churn risk and work actively to eliminate that risk​Partner with Account Managers, OEM, and BDMs to develop a plan for making our product a part of each customer’s core architecture​Simultaneously manage multiple customers who are at different points on the account lifecycle​Identify opportunities to develop new training materials designed to ensure successful customer onboarding​Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Show less

  • IT Support Specialist

    Oct 2021 - now

  • Customer Success Representative

    Jan 2021 - Nov 2021