Remi A.

Experience

• 

  Airtel Nigeria

  Jul 2007 - Jan 2014

  I boosted monthly sales by 180% through improved operations management and revamped store layouts, while driving a 256% annual sales increase with targeted customer promotions. I implemented automated sales reporting systems, streamlining customer service operations and enhancing complaint resolution by 30% across 36 stores. These efforts also elevated account management processes and resulted in industry-leading customer satisfaction and feedback scores. Additionally, my focus on business process improvement ensured operational efficiency and superior service delivery. Show less

  • Customer Service Operations Manager | CRM | Customer Retention Strategy

    Nov 2011 - Jan 2014

  • Retail Strategy and Operations Manager | Customer Management Systems

    Jul 2007 - Nov 2011
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  Samsung Electronics

  Jan 2014 - Jan 2019

  Business Manager | Retail Projects | Key Accounts & Channel Management

  I maximized premium sales by 50% through strategic training and discovered 400+ new accounts that increased business volume by 158%. I also developed a sales forecasting framework, improving forecasting speed by 50% and aligning sales efforts with business objectives, while simplifying business strategies for clear stakeholder communication.

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  Samsung Electronics

  Jul 2019 - Oct 2022

  Sales Director, Consumer Electronics Division | Sales, Marketing & Revenue Operations

  I spearheaded agile sales operations, surpassing 150% of sales targets and increasing market share by 39%. By optimizing marketing strategies and B2B go-to-market plans, I achieved 30% cost savings and expanded market coverage by 60%. Additionally, I drove account management improvements through a comprehensive training program, enhancing team efficiency and fostering strategic partnerships. This resulted in accurate forecasting and the successful delivery of projects ahead of schedule.

• 

  Utility Warehouse

  Jan 2023 - Apr 2025

  I drove the strategic planning and execution of high-impact marketing campaigns, resulting in a 16% increase in engagement within just two weeks. By developing and launching innovative go-to-market strategies, I was able to drive a 10% boost in weekly engagement and partner performance. Alongside this, I streamlined key marketing processes, successfully delivering eight critical initiatives ahead of schedule—bringing measurable time value to stakeholders and enhancing overall campaign efficiency. Show less

  • Campaign Manager

    Jan 2025 - Apr 2025

  • Business Intelligence Data Warehouse Consultant | Data Visualisation | Energy Operations

    Jan 2023 - Dec 2024
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  University of Essex

  May 2025 - now

  Head of Business Development