Andres Guerrero

Experience

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  Texas Mutual Insurance Company

  Jan 2005 - Oct 2014

  -Evaluate and determine liability for complex negligence cases with multiple third parties and negligence laws for Texas and other states-Help refer and prepare cases for litigation; refer cases for fraud and loss prevention-Negotiate liens, attend mediations, and calculate reductions for complex cases via phone and in person-Issue detailed investigation assignments for field investigators to gather information-Refer cases to outside engineers to assess product liability-Thoroughly follow up with outside adjusters, attorneys, and outside counsel for payment and other recovery materials-Successfully train new employees in utilizing technology to streamline internal processes and systems-Assist in preparing and presenting PowerPoint presentations for subrogation training -Help develop and test projects with IT to improve subrogation’s form letters and electronic document assembly program Show less

  • Subrogation Specialist

    May 2006 - Oct 2014

  • Premium Audit Processor

    Jan 2005 - May 2006
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  Whole Foods Market

  Nov 2014 - Feb 2015

  Global Claims Specialist

  -Responsible for all Indemnity Workers Compensation claims for Rocky Mountain/North Atlantic Regions-Monitors claims, review and push files to closure -Coordinate with counsel and TPA and stores to move claims to closure-Issue settlement authority to TPA adjuster and attorney-Attend claim reviews and strategize with adjusters -Generate reports of open indemnity claims to share with stores-Coordinate with safety specialist in the regions to reduce incident rates and accidents-Review and analyze safety reports and trends-Assist and coach stores on lost time issues and return to work-Coordinate with medical-only specialist -Assist stores on questionable claims and reporting claims to workers’ compensation Nurseline-Assist stores on issues and problems with providers-Work with the Global Claims Specialist and Global Claims team to achieve team goals-Submit ideas for the Claims Team SharePoint site-Alert stores of large reserve increases-Assist stores with return to work and assist with return to work plans to accommodate work restrictions-Create and facilitate trainings with stores about workers’ compensation claims Show less

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  FirstCare Health Plans

  Feb 2015 - Jan 2020

  SIU Investigator
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  Baylor Scott & White Health

  Jan 2019 - Jan 2020

  SIU Investigator/Business Analyst
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  H-E-B

  Nov 2020 - now

  Fulfill customer ordersTransfer orders to increase efficiencyContact customers about left behind items and refundsContact customers for product substitution approvalTrain new employeesDeliver excellent customer serviceIncrease customer satisfaction surveysAttending Partner Development Series (Training)Cross-trained with Beer & WineLearned hand symbol, placed orders, stocked, frontedCultivated relationships with B&W vendorsCreated/Printed tagsBuilt POS shelves Show less

  • MIC

    Jan 2024 - now

  • Manager in Charge (MIC)

    Jul 2023 - now

  • Curbside - Personal Shopper

    Apr 2020 - now

  • Cross-Functional

    Nov 2020 - May 2023