Freddy Ortiz

Experience

• 

  Cox Business

  Mar 2005 - now

  • Delivered 202% to plan all-while onboarding more than 60% of the channel• Demonstrated excellence in all aspects of sales operations, related sales processes, policy management, innovation, and the evolving competitive marketplace.• Organizational design, customer segmentation, sales and account coverage modeling, commission planning, budget oversight, target setting, performance mgmt., data analytics• Implemented balanced approach sales strategy – base vs new logo, on vs off net as well as 15% of monthly MRC coming from key products• Launched initiative focused on fall out – CW to CIS, CW to IN and IN to CIS• Created a daily, weekly, monthly, and annual reporting for KPI’s and forecasting and made recommendations to regional directors annually for target setting• Consistently produced YOY growth in Closed Won and Net Installed MRC• Successfully partnered with marketing and created outbound specific offers at a national scale• Drove training initiatives across all segments for Outbound, Inbound and Retention channels Show less • Responsible for overall sales and operations for one of two inside retention teams in Arizona with an annual sales budget of $350K• Promoted 4 IRR to ORR, Team Lead and Retention Manager positions• Recognized nationally for lowest net MRC as well market leading customer and MRC churn• Achieved set LRP CIS and MRC Save targets consistently• Successfully hired, onboarded, developed and maintained budgeted headcount at all times including team lead position reporting to me directly• Achieved balanced participation of 50%+ of net CIS quota at all times• Executed the launch of our current saves program• Key participant in the development efforts around writing new best in class sales training for our Inside Sales organization Show less • Responsible for overall sales and operations for one of two Inbound sales teams in Arizona with an annual sales budget of $883K• Consistently lead front line through AE modeling including KPI focus on revenue per call, IB:OB call ratio, average deal size and conversion rate (calls handled vs deals closed)• Facilitated monthly and quarterly business reviews to analyze performance, trends and made recommendations on Inbound/Outbound strategies and efforts, both locally and nationally for Cox Business• Increased sales effectiveness of organization with introduction of rewards and consequences processes• Successfully maintained proper ATT/AHT/Abandonment rates• Recognized for being a great partner with Outside Sales teams and leadership which resulted in alignment and collaboration which improved both, customer and employee experience• Recognized for being a great partner with Outside Sales teams and leadership which resulted in alignment and collaboration which improved both, customer and employee experience• Managed internal and external business relationships to ensure consistency in M & P’s and created best in class customer experience from acquisition all through the entire life cycle of a customer Show less • Awarded Manager of the Year in 2015 | First year serving as a manager• Implemented balanced approach sales strategy – base vs new logo, on vs off net as well as 15% of monthly MRC coming from key products• Launched initiative focused on fall out – CW to CIS, CW to IN and IN to CIS• Created a daily, weekly, monthly and annual reporting for KPI’s and forecasting and made recommendations to regional directors annually for target setting• Consistently produced YOY growth in Closed Won, Installed and CIS• Successfully partnered with marketing and created outbound specific offers in the Arizona market• Drove training initiatives across all segments for Outbound, Inbound and Retention channels Show less • Winners Circle and Circle of Excellence recipient• Recognized as Top Retention Rep, Top Outbound Rep and Top Bilingual Sales Rep consistently throughout my years as a front-line employee• Launched training curriculum for our bilingual sales representatives which contributed to a 12% YOY increase in sales performance• Drove front-line to exceed retention, billing, technical and sales goals by sharing best practices• Motivated and developed team members to ensure sales goals were met and exceeded• Quickly promoted up the ranks from entry level positions to lead roles as a result of solid sales performance• Ensured team morale was kept positive regardless of changes in the organization• Accomplished high quality scores and low chargeback rates Show less

  • Sales Manager

    Sept 2020 - now

  • Sales Manager - Retention Sales

    Jan 2019 - Aug 2020

  • Sales Manager - Inbound Sales

    Aug 2017 - Jan 2019

  • Sales Manager - Outbound Sales

    Nov 2015 - Aug 2017

  • General Front-Line Positions

    Mar 2005 - Nov 2015