Devon Pia

Experience

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  Albert's Westwood Cycle

  Aug 2007 - Aug 2014

  Bicycle Technician

  • Tasked with post purchase customizations and new bike assemblies. • Consultatively provided recommendations to clients in alignment with needs, preferences, and budgets. • Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety. • Provided accurate customer estimates on parts, bikes, and component repairs and replacements. • Utility player tasked with rapid expansion of progressive responsibilities spanning across all aspects of the business, including operations, sales, management and customer service. Show less

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  Mario's Pizza and Pasta

  Sept 2014 - Feb 2019

  General Manager

  • Provided leadership and motivation which directed staff members to achieve daily tasks. • Built a strong loyal customer base by creating a welcoming and comfortable environment. • Analyzed inventory stock and reports and performed weekly food orders based that data. • Managed weekly schedules through Excel, labor costs, equipment maintenance and training of new employees. • Regularly influence management decisions related to service expansion and product and service redesign. • Creatively built popular menus and developed customer focused perks that led to increased customer visits, increased revenue and enhanced efficiency in operations. Show less

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  CRESTED BUTTE MOUNTAIN BIKE ASSOCIATION

  Jun 2015 - Sept 2016

  Membership Coordinator

  • Established face of the organization with local riders that were not aligned with the organization's initiatives. • Spearheaded and evangelized awareness to the importance of trial stewardship and conservation. • Represented the mountain bike community to area visors through guided rides and educational conversations.• Managed backend tasks to include processing donor data into Excel to keep track of amounts of donations.

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  Double Shot Cyclery

  Mar 2019 - May 2022

  Shop Manager

  • Trusted leader tasked with various business functions to include opening and closing of business, cash management oversight, scheduling and training of existing and new staff. • Spearheaded inventory management process to include scheduling, ordering and receiving of inventory on a weekly basis. • Managed and led all front of the house operations, as well as sales and back of the shop responsibilities. • Built buyer relationships with high sales volume shops to support inventory management limitations due to constraints imposed by supply chain limitations that were due to the effects of COVID-19 on the global industry, resulting in increased sales revenue and customer retention. • Face of the business and effectively represented at marketing and industry training events. • With focused attention to detail, accurately completed service reports and warranty forms. • Provided customers outstanding service based on needs, preferences, and budgets. • Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety. Show less

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  Albert’s Westwood Cycle

  Mar 2022 - Dec 2022

  Shop Manager

  • Consultatively greet and engage customers, identify their specific goals and needs and provide options and solutions that exceed expectations. • Product lines include adult and children’s E-Bikes, road bikes, full suspension mountain bikes, recreation mountain bikes, comfort hybrid with price points ranging from $1000 - $8000. • Utilize subject matter expertise and in-depth product and repair knowledge to accurately document repair service orders. • Strategically focus on inventory management, offloading slow moving low profit merchandise while accentuating more desirable and higher profit margin merchandise. • Built repeatable customer service processes that combined top-notch, concierge level service with value added support designed to boost sales and increase customer satisfaction. • Above and beyond customer service implementation including locating hard-to-find merchandise for customers. • Developed creative marketing and promotion collateral and strategies to support promotions and store brand. Show less

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  Trek Bicycle

  Aug 2022 - now

  • Store Manager

    Oct 2023 - now

  • District Service Manager

    Mar 2023 - Jan 2024

  • Service Manager

    Aug 2022 - Jan 2024