Gavin O'Neill

Experience

• 

  The Ovens Bar

  Oct 2008 - Jul 2013

  Bar Supervisor

  I worked as a bartender both part-time while studying and full-time afterwards. On a daily basis I would manage cash/electronic transactions, stock reporting, balancing the takings, training new staff, taking bookings, opening/closing and security of the premises. I dealt with customers face to face, communicating and up selling whenever possible.

• 

  Amazon

  Nov 2011 - Mar 2012

  Digital Specialist

  In this role I assisted customers with problems relating to Amazon’s eReader devices, media streaming services, mobile apps and tablet devices. I collaborated with colleagues in order to resolve issues pertaining to various hardware and software components of different devices.I took control of all of my contacts until I fully dealt with their concerns, this could involve extensive research for days or weeks.

• 

  Voxpro

  Dec 2012 - Apr 2013

  Google Tech Support Specialist

  Providing support for Google services mainly in relation to Google Apps for Business customers, specializing in Email security. Work in conjunction with various webhosting companies to resolve my clients issues.

• 

  Australian Electoral Commission

  Sept 2013 - Sept 2013

  Data Entry Operator

  As a Data-Entry Operator for the Electoral Commission I was hired during the State Senate elections to assist with logging all ballot cards into their databases. This was high volume, accuracy based work and involved cross checking the entries of my co-workers. I handled this highly sensitive material in line with data security protocols.

• 

  CBH Group

  Sept 2013 - Jan 2014

  Quality Control Analyst

  While in this position I conducted tests and inspections of agricultural products to evaluate their quality and market value. I followed very specific company guidelines to complete and record all tasks. I organised the worksite through assigning tasks to co-workers, using an SAP system to complete timesheet for staff and calculated the required man-hours needed on-site.

• 

  Abtran

  Jul 2014 - Sept 2015

  Administraton - Irish Water

  Main area of responsibility encompassed responding to customer queries via email, letter or sometimes phone. On a daily basis I liaised with various departments within the organisation, external bodies such as Local Authorities and other contractors working with Irish Water. I managed customer account details, carrying out daily and weekly reports on my own and my team's activities. I also assisted with content management for company's website and social media accounts.

• 

  YouPass Group SAS

  Oct 2015 - Dec 2016

  Fraud Analyst

  In this role I executed processes defined for fraud detection and prevention, while identifying new trends in fraud for the FinTech sector. I undertook research, analysis and documentation of user account activity to determine the appropriate actions required to minimise fraud exposure. I carried out verification on new and existing accounts, kept detailed records of suspicious activity, analysed financial flows, communicated security threats to management and reported on any losses due to fraud. Show less

• 

  Glass, Lewis & Co.

  Sept 2017 - Nov 2021

  As a member of the Voting Operations team, my work covers many aspects, mostly relating to the flow of data between Glass Lewis and other third-party organisations. Tasks can involve sourcing data from various sources, validating it and importing it locally for use by our clients. I'm also involved with daily auditing and reporting on the team's work. I provide support to the Client Services team for any back-end issues, working with different teams to find resolutions in a timely manner. Some other duties include producing process documentation for team tasks and training of new team members. Show less

  • Senior Operations Analyst

    Jul 2019 - Nov 2021

  • Operations Analyst

    Sept 2017 - Jun 2019
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  Eli Lilly and Company

  Nov 2021 - now

  • Manager - S2P CoE - Data Analytics & Reporting

    Mar 2024 - now

  • Senior Analyst - P2P Reporting

    Nov 2021 - Feb 2024