Bianca Kearns

Experience

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  Elizabeth Arden

  Oct 2005 - Oct 2006

  Cosmetic Consultant

  Main Responsibilities- Supporting the store team and manager to increase revenue stream and profit target- Providing friendly and helpful service to customers- Maintaining high standard of presentation and cleanliness across the counter- Demonstrating good product knowledge to customers on key promotions and offers- Promoting and selling beauty products- Approaching customers that may require assistance if you are on the floor- Carrying out stock replenishment- Taking payments from customers via cash, cheques and credit cards- Entering purchases into a cash register then calculating the total purchase price- Responsible for the accurate and timely allocation of cash- Recording of monies received and paid out- Undertaking till balancing and administration activities in an efficient manner- Balancing cash in the till with receiptsKey Duties- Enjoying working with figures- Able to follow a routing and adhering procedure- Engaging in continuous learning in order to broaden knowledge and experience- Able to remain calm and relaxed under pressure- Highly focused on providing customers with good experience Show less

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  Placecol Fresh Beauty

  Nov 2006 - Jul 2008

  Senior Beauty Therapist

  Main Responsibilities - Providing guests with the highest standards of beauty care and attention- Using cutting edge technology to perform traditional treatment (Example: Facial Treatments, Facial Electrical Machine Treatments, Soft Laser Treatments, Holistic Massages, Waxing, Manicures and Pedicures)- Meeting and greeting customers when they arrive- Providing excellent customer care to clients- Giving aftercare advice on treatment and skincare matters- Ensuring the beauty salon is run efficiently and effectively- Selling beauty care products at every opportunity- Marketing the beauty salon by actively organizing promotional activities- Keeping the beauty salon to a high standard of hygiene, cleanliness and tidiness- Charging customers and taking payments from them- Handling customer comments and complaints in a professional manner- Correctly accounting for all monies taken and beauty products sold- Ensuring that all equipments is in a safe working order, maintained and serviced- Completing a medical questionnaire before any treatments- Promoting and selling beauty productsKey Duties- Good communication and social skills- Strong, prove retail sales background- Fully aware of health and safety policy, COSHH and fire procedure- Experience of nail technology, spray tanning, spa therapy and microdermabrasion- Keeping up to date with new beauty treatment and products being develop Show less

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  Garden Cities (Pinehurst Development)

  Aug 2008 - May 2010

  Receptionist

  Main Responsibilities - Answering all incoming calls/ emails and re-routing them to relevant parties- Meeting and greeting visitors ensuring they are signed in and inducted- General administration duties, photocopying, filing ect.- Dealing with any queries as the receptionist- Reporting any problems to the office manager- Dealing with clients visiting the building site and hospitality requirements- Completing safety documents for visiting building site- Ensuring that receptionist area is tidy and clutter free- Operating a computer system and switchboard- Prepare Contracts for Agents- Provide support to Agents and Manager- Process documents through to Maintenance department- Checking and processing files going through to Head Office and Attorneys- Dealing with costumer queries and complaints - Creating and modifying documents- Correspondence and filling- Updating and processing all documents- Setting up and coordinating meetings and conferences- Handling complaints in a diplomatic way Key Duties- Excellent telephone manner- Can offer a warm and friendly greeting to visitors- Smart, presentable appearance- Ensuring a efficient running and operation of the reception desk- Good organization and prioritization skills- Self motivated, proactive and hardworking - Ability to listen and anticipate- Good IT skills, Word, Excel, Email and Internet- Accept and adhere to the need for strict confidentiality Show less

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  Chef's Connection

  Jun 2010 - Mar 2014

  HR Administrator

  Main Responsibilities- Audited each employee file to update, incomplete and missing paperwork in a timely manner- Research employee issues with regards to payroll and benefit questions by conducting appropriate department and reviewing the company policies- Create and prepared paperwork for all new hires, tracked attendance, recorded personal and annual leave and ensured that benefits department was notified of all leaves of absence on a weekly basis.- Co-ordinate daily operation and morning staff meetings, addressed and resolved customer complaints- Oversight of all aspects of staff performance, performance evaluation, progressive discipline mediation of staff disputes and grievances procedures in accordance with state and Federal Laws- Leadership in the setting and achieving of strategic and organizational goals- Establish training programs for staff in regards to all aspects of workplace performance and professional development- Recruitment and selection by advertising the position, submit recruitment documents, select process and interview panels, sitting during interviews, process reference checks- Preparing employees timetable- Monitoring inventory, office stock and ordering supplies as necessary- Responsible for purchase orders- Raising of purchase orders and invoice tacking- Creating and modifying documents using Microsoft office- Updating, processing and files of all documents- Data manipulation in Excel spreadsheet- Maintain logs of activities and completed workKey Duties- Knowledge of promotional issues- Excellent telephone manner and high standard of communication skills- Can ensure the company has the right balance of staff in terms of skills and experience- Able to analyze and interpret complex information- Able to deal with highly confidential matters professionally and discreetly Show less

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  Mediclinic

  Apr 2014 - Feb 2017

  Main Responsibilities- Advances are managed, authorized and maintained according to guidelines set- Error reports are printed, relevant corrective action advised and actions monitored to minimize future errors- IRP5's are re-issued as requested- Request for Tax Directives are evaluated when received from locations, electronically completed and submitted to SARS as per procedure and feedback provided to locality- Electronic registration of new employees appointed at hospital level if not registered with SARS- Personnel offices are advised of tax to deducted with regards to tax directives issued from Receiver of Revenue, relevant deduction code and directive number- Fhirst queries are successfully addressed- Retirement fund inputs are accurately captured and reconciled on a monthly basis- Salary advances, uniforms and IT'88's are logged on relevant systems and managed according to priority and due dates- DIY system training and telephonic support are provided to personnel- Daily payroll administrations - Checking Validations and corresponding with Hospitals - Assisting with Kronos Queries- Telephone assistance and HR Support are provided as the need arises to Hospitals- Control accounts are reconciled on a monthly basis and adjustment journals compiled where relevant- Pay slips are administered and managed on month end to localities- Act as liaison between localities and 3rd party institutionsKey Duties- Client expectation are met and quality client services principles maintained- Client complaints are resolved and queries addressed- Participation in Quality and Improvement systems to follow- Mediclinic values are demonstrated in all performances output areas- Confidentiality is maintained Show less Main Responsibilities- Dealing with redundancies, counseling, maternity leave issues.- Assisting in the short listing of suitable candidates from applications.- Dealing and advising on disciplinary and grievance procedures. - Developing & improving existing HR procedures and processes. - Making sure that any promotions, transfers and pay rises take effect as planned. - Assisting in the set up and maintenance of client & candidate databases. - Conducting inductions for new employees. Providing employment references for past employees. - Organizing and arranging interviews for candidates. Writing the terms of employment & contracts for new employees. - Conducting interview with job applicants, asking relevant questions. - Writing job specifications and designing job adverts. - Conducting pre-employment checks on job applicants i.e. references, medical approval, academic etc. Key Duties - Knowledge of promotional issues, salary reviews, examination awards etc. - Excellent telephone manner and high standard of communication skills.- Can ensure a company has the right balance of staff in terms of skills & experience. - Experience of employee salary reviews. Able to analyse and interpret complex information.- Able to deal with highly confidential matters professionally & discreetly. Show less

  • Senior Payroll and HR Support Officer

    Sept 2014 - Feb 2017

  • HR Admin Officer

    Apr 2014 - Aug 2014
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  Mediclinic

  Mar 2018 - Mar 2019

  HR Shared Services Training Officer

  Main Responsibilities- Training strategies needs to be developed and implemented in line with the HR Shared Services - Providing strategic and operational support to the Human Resource Shared Services by aligning the Benefits Department, Payroll Department, Medical Aid and HR General Policies- Training needs and problem areas of HR Systems are identified analysed and recorded- Customer support material needs, requirements and standards are established and agreed upon- Monthly and annual reports and updates are compiled- Training of Shared Services Helpdesk employees as well as deployed resources - Learners are assessed and end user competence ensured according to policy and procedure- Learning support material are develop and applied according to ADDIE modelKey Duties- Create and maintain learning materials for SAP Success Factors- SAP SusscessFactors trained and experience in Employee Central, Onboarding and Offboarding.- Knowledge in interface integration between SAP SuccessFactors and CRS (3rd party system)- Experience in scoping, pre-kickoff, pre-implementation workshops- Experience in SAP Launch Methodology and implementation methodology- Mapping business requirements control- Draft assessment material to a certain competencies on SAP Success Factors- Learner facilitation and training to system administration- Providing system support to HR end users and liaising with Payroll support officers- Client satisfaction by engaging with HR end users- Act as an enabler in Change Management- Facilitate with key talent identification and discussions to assist the development of strategies - Analyse monthly report for HR Shared Services to ensure continuous support and improvement- Maintain updates on Manuals, Facilitators Guides and Assessment- Provide Manuals, Facilitators Guides and Assessments- Assessments is updated through QuestionMark- Update Manuals on a Flare System Show less

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  The Shoprite Group of Companies

  Apr 2018 - Apr 2023

  Main ResponsibilitiesApplying the Rewards Strategy, policies, procedures and frameworks for the Shoprite Group.Assisting with the day to day, package structuring, execution of employee compensation anddata administration applicable to the management of employee compensation in adherence topolicies, procedures and specified timeframes.Supporting the Compensation Execution team with communicating status change requestsincluding package calculations, benefit allocations and allowances and liaising with recruiters interms of package structures.Supporting the compensation execution aspects of the annual increase and bonus processesinclusive of distribution of letters.Supporting with approving car allowance extensions and other adhoc compensation relatedconsiderations.Adhering to compensation data standards.Coordinating activities with other teams as required, responding to queries and acting as anescalation point for the People Support Desk.Supporting the Payroll, Benefits and Compensation execution teams as required.Key DutiesTo provide support and input into the Remuneration functionProvide analysis on salary benchmarking and job matching on new appointments, promotions and merit increasesAdvise on and Assist with package calculationsConduct RemChannel annual uploads/reportsAnnual/bi-annual revision of branch management car allowance schemeMonthly administration and payments of subsistence allowanceManage the quarterly payments/options for branch management and assist with the Group's short term incentive bonus scheme process annuallyAdminister the share scheme linked to the Group's long term incentive scheme which includes vesting of shares, dividend payments and monthly administrationAssist with periodic review of the Group's remuneration and benefit structuresAssist with the testing and implementation of changes on new and existing HR systems Show less Main ResponsibilitiesSelect, manage and source electronic information resources to meet your clients’ needs through SAP Master DataStoring information using special computer applications for easy access and retrievalCreate and search databasesConduct information auditsAssisting in UAT development of new SAP SuccessFactors SystemsRespond to enquiry and alerting services develop communication strategiesRun training and payroll reports as requestedProvide advice to clients on the use of electronic information services Liaising with clients and IT Services to resolve task via the Kanbanize boardTroubleshoot all system admin issues and tasksTroubleshoot and resolve issues, setup user and administrators accounts and maintain appropriate accessTrain other administrators on key system functionality, administrative tasks and processesParticipate in client meetings related to support, modifications, configuration and customisationsRespond to numerous Task/Incident per day following a standard process including raising/documenting/Coordinating tasksDemonstrate and explain functions within the various information systems providing options and solutions around clients’ needsResolve high volume requests within short time frameMaintain ongoing system documentationAssist in the design and development of custom reportsEngage and work with other team members to resolve issuesEvaluate requests and determine the level of support and documentation requiredTroubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible Key DutiesSourcing relevant information in hard or electronic formatClassifying and storing information for ease of access and retrievalDeciding and Initiating ActionAnalysing ReportsApplying Expertise and TechnologyPlanning and OrganisingDelivering results and Meeting Customer Expectations Show less

  • Group Compensation Execution Specialist

    Apr 2019 - Apr 2023

  • Personal Information Officer

    Apr 2018 - Mar 2019
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  ShopriteX

  Apr 2023 - now

  People Business Partner

  Main Responsibilities Providing input into the People strategy for the business and ensuring effective implementation plans.Driving People operational planning as input into the business operating plans.Executing against the business people Roadmap.Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations-related matters.Guiding and coaching the team on People practices, policies, and procedures and managing escalations from within the business unit. Staying abreast of new developments within the People team to ensure that the business is aligned and aware of People service and solution capabilities and offerings.Collaborating with the broader People team to enable the provision of services and solutions.Driving the implementation of People projects and/or new People initiatives in the division, inclusive of all employee enablement and optimisation initiatives.Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business. Overseeing the sourcing, recruitment, and onboarding for the business.In conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the business.Managing the execution of talent management for the business and associated budgeting and administration.Managing People data and trends within the Business in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.Providing guidance and People advisory services to leadership within the business and aligning change priorities. Show less