Andrew Mance

Experience

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  McDonald's

  Aug 2015 - May 2017

  Crew Trainer

  -Trained and mentored new crew members on food safety protocols, customer service excellence, and operational procedures, resulting in improved team performance and faster onboarding times.-Maintained high standards of food quality, cleanliness, and safety by conducting regular checks and ensuring compliance with company policies.-Demonstrated leadership by effectively managing shifts, coordinating team tasks, and addressing customer inquiries and complaints to enhance overall satisfaction.-Assisted in driving sales by upselling promotions, monitoring inventory, and ensuring timely and accurate order fulfillment during peak hours.-Developed a positive work environment by fostering teamwork, motivating employees, and providing feedback to ensure continuous improvement and personal growth. Show less

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  Planet Fitness

  Aug 2017 - Aug 2018

  Personal Trainer

  -Developed and implemented personalized fitness programs for diverse clientele, resulting in a 30% increase in member retention and satisfaction.-Conducted group fitness classes and workshops, promoting a positive and inclusive environment that encouraged participation from all fitness levels.-Provided ongoing support and motivation to members, utilizing effective communication and active listening skills to address individual fitness goals and challenges.-Collaborated with team members to maintain a clean and welcoming gym environment, ensuring compliance with safety and sanitation standards.-Utilized fitness assessment tools to track member progress and adjust training plans accordingly, fostering long-term success and community engagement. Show less

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  Walmart

  Aug 2018 - Jan 2020

  Asset Protection

  -Led and trained a team of asset protection associates, implementing strategies that reduced shrinkage by 20% over a one-year period.-Conducted regular audits and risk assessments to identify vulnerabilities, developing proactive measures that enhanced store security and compliance.-Collaborated with law enforcement and local authorities to investigate incidents of theft and fraud, successfully recovering assets and improving safety protocols.-Developed and facilitated training programs on loss prevention techniques for all associates, fostering a culture of awareness and accountability across the store.-Analyzed data and trends related to inventory loss, presenting actionable insights to senior management that informed strategic decisions and improved operational efficiency. Show less

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  Tallahassee State College

  Jan 2020 - Jul 2022

  Supervisory Information Technology Specialist

  -Provided technical support to faculty, staff, and students, resolving over 95% of helpdesk tickets within the first contact, enhancing overall user satisfaction.-Installed, configured, and maintained computer hardware, software, and network systems, ensuring optimal performance and security across campus facilities.-Assisted in the development and implementation of IT training programs for staff and students, improving digital literacy and promoting effective use of technology resources.-Conducted regular system backups and updates, safeguarding critical data and minimizing downtime through proactive maintenance practices.-Collaborated with cross-functional teams to troubleshoot and resolve network issues, contributing to a 30% reduction in system outages and improving campus connectivity. Show less

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  United States Army Reserve

  Apr 2021 - now

  Planned and executed complex cyber operations to safeguard national security assets, mitigate cyber threats, and enhance mission-critical systems' resilience against advanced persistent threats (APTs).Conducted risk assessments and vulnerability analyses for critical infrastructure and military networks, providing actionable insights to improve cybersecurity posture and reduce exposure to emerging threats.Led cross-functional teams in defensive and offensive cyber missions, coordinating with intelligence, operational, and technical units to ensure seamless integration of cyber capabilities into broader military operations.Developed and implemented cybersecurity policies and strategies in alignment with DoD directives, ensuring compliance across diverse units and optimizing readiness for large-scale cyber engagements.Provided advanced technical training and mentorship to enlisted personnel and junior officers, fostering expertise in network exploitation, malware analysis, and threat hunting techniques. Show less - Utilized expertise in mass communications to develop and disseminate strategic messaging, ensuring alignment with Army objectives and enhancing public relations efforts.- Produced multimedia content, including press releases, social media posts, and visual materials, to effectively communicate Army initiatives and activities to diverse audiences.- Leveraged proficiency in media relations to facilitate interviews, press conferences, and media engagements, fostering positive relationships with journalists and influencers.- Managed internal communication channels to distribute important information and updates to personnel, enhancing organizational cohesion and morale.- Implemented crisis communication strategies during high-profile events or incidents, ensuring timely and accurate dissemination of information to stakeholders and the public. Show less

  • Cyber Warfare Officer

    May 2024 - now

  • Mass Communication Specialist

    Apr 2021 - Dec 2024
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  School of Information, College of Communication & Information, Florida State University

  Jul 2022 - now

  Information Technology Technician Manager

  - Monitor computer system performance to ensure optimal functionality, ensuring uninterrupted operations and minimizing downtime.- Collaborate effectively with team members to troubleshoot and resolve information technology issues promptly, fostering a cohesive and efficient work environment.- Install and maintain computer hardware, ensuring proper setup and functionality to support organizational needs.- Read technical documents to gather essential information, enabling informed decision-making and effective problem-solving.- Resolve computer software problems efficiently, demonstrating strong troubleshooting skills and enhancing system reliability and performance. Show less

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  Army ROTC (Official Page)

  Aug 2022 - now

  Cadet Command Sergeant Major

  -Led over 200 cadets in training exercises, demonstrating strong organizational and motivational skills to achieve mission objectives effectively.-Coordinated and executed complex field operations, including tactical drills and simulations, ensuring seamless integration and cooperation among team members.-Mentored and developed junior cadets, providing guidance and support to enhance their leadership abilities and overall performance in training activities.-Designed and implemented leadership development programs, focusing on improving communication, decision-making, and problem-solving skills within the unit.-Successfully managed logistics and resources for training exercises and events, ensuring optimal utilization and timely delivery of equipment and supplies. Show less

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  United States Air Force

  Jul 2024 - Aug 2024

  Cybersecurity Intern

  - Participated in AFIT's Immersive Cyber Education (ICE) Summer Program, a rigorous multi-week course focused on developing cybersecurity leaders and future military officers.- Completed coursework and lab-based experiences covering a broad spectrum of cybersecurity disciplines including Formal Security Concepts, Computer Network Defense, and Digital Forensics.- Gained hands-on experience in Cyber Attack, Reverse Software Engineering, Cryptography, and Industrial Control System Security Concepts during the program.- Demonstrated proficiency in both offensive and defensive cybersecurity skillsets through participation in the culminating event, the ICE Hackfest.- Developed critical thinking and problem-solving abilities to address real-world cybersecurity challenges, positioning as a capable and skilled candidate in the field. Show less