Xolani Ntuli

Experience

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  IBM

  Mar 2010 - Dec 2011

  Helpdesk support consultatnt

  1) Diagnose units that were assigned to you to determine the cause of the problem2) Use method of elimination to eliminate hardware faults3) Assemble notebook from start to finish especially if motherboard needs to be replaced4) make sure that notebook goes to quality check5) Complete job card and issue out notebook to customer

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  Datacentrix

  May 2011 - Aug 2013

  1st line Support technitian

  1) Assign calls to the correct queue to onsite technician 2) Assist end user remotely eg: email issues, internet connection, network related issues, printing, other third party related software etc.3) First time call resolution3) Complete customer satisfactory survey4) Assist users with Citrix, SAP password resets and Sap related issues5) Log high priority calls to 2nd line/3rd line team6) Log change control requests7) Resolve issues in a timely and fashionable manner (make sure SLA does not breach) Show less

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  Famousbrands

  Aug 2013 - Apr 2015

  Desktop Support Technitian

  1) Assist end users with, outlook issues, internet, printer, and server related requests2) Create new user accounts on AD; give permissions to folders on share drives3) AD password resets, hardware and software maintenance4) Log calls with third party vendors e.g. HP for printer hardware related issues5) Installation of various software and hardware as per company request6) Cloud ware installation and administration7) Setup email, wiffi to smart devices such as tablets, iPhone, blackberry8) Safecom administrator for HP printers e.g. create pull print codes, add scan to email icon9) Good knowledge of troubleshooting printers desk jet, LaserJet, invoice printers etc.10Good working knowledge of AD11) Good knowledge of Microsoft LYNC12) Setting up users on the network, wiffi access 13) Creating VPN connections and 3G installations14) Reloading a new desktop or laptop using company Image15) Good knowledge of third party applications 1) Accpac 2) Cloud ware 3) Order wise 4) Safecom 5) Pri Printer 6) Any Microsoft applications16) Use of clougate devices17) Good knowledge of network monitoring systems eg: IRIS, eye of the storm18) Change backup’s tapes for offsite storage19) Patch faulty network points on the switch and crimp RJ45 cables20) Troubleshoot routers and switch21) Good working knowledge of commands eg: traceroute, ipconfig/all, ping,ipconfig /flushdns etc. for troubleshooting the network Show less

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  Pink Elephant

  Apr 2023 - now

  1st/2nd line Helpdesk support technician