Karl Greenfield

Experience

• 

  The Access Group

  Mar 2006 - May 2007

  Support Consultant / Trainee Implementer

  Working in a busy support department of an accounts software company providing first line support to end users and software dealers/re-sellers of the Access suite of software.I attended many training courses and workshops including SQL administration, SQL script writing, What is ODBC, Crystal Reports, various support workshops and numerous “Access” Product based training.

• 

  Asyst Solutions

  May 2007 - Mar 2009

  Support Consultant / Implementer

  Predominantly 1st/2nd line technical support to customers using the suite of Access Accounts programs and internally developed software. In my last twelve months at Asyst I became more involved in new site implementations. This involved tasks such as export/import of data, software installation, pilot system creation and testing, integration with other systems and live deployment including on-site “go live support”. Also I provided end user training both on the customer premises and “classroom” type training sessions held at the Asyst office.I also became involved in assisting the pre sales department in creating demonstration databases based on user requirements.As the support department was relatively small at Asyst I had to utilise my time management, prioritisation and customer service skills. Show less

• 

  VBS Click

  Mar 2009 - Sept 2012

  Business Software Manager

  At Virtual Business Source my role involved carrying out implementations of different types of business software, including E-Commerce Websites and Time Management Systems, but mainly ERP/Accounting software. I was involved in all stages of the implementation, following up the initial lead, giving the user a demonstration, negotiating the sale, installing and customising the software, project management, training the users and providing support. I also developed my SQL skills as I had to modify and customise the software using SQL Scripts and Triggers. Show less

• 

  MRI Software

  Oct 2012 - now

  My current role is a hybrid role, consisting of a mixture of Product Owner and Product Manager.As Product Manager, I have sole responsibility for the roadmap of FSI’s suite of mobile applications. My duties include:• Sourcing requirements both internally and externally• Documenting and presenting requirements for board approval, including the creation of business case and ROI documentation as well as research around client feedback and competitor analysis• Completing a technical scope, and creating an interactive prototype• Working alongside the marketing department to agree the release strategy• Creation of release documentationAs Product Owner, I am part of an Agile development team. My responsibilities consist of:• Entering of all relevant data into Visual Studio (Epics/Features/Backlog Items etc)• Attending sprint planning sessions to manage and prioritise the backlog• During development I am in constant contact with the team to ensure the project runs smoothlyAdditionally, I am part of the team that hosts a bi-annual User Conference where I present roadmap items and recent releases to an average of around 100 customers.As well as this, I am often called upon to assist the Sales Team with software demonstrations. Show less My time as a Senior Mobile Application Consultant revolved around designing mobile applications across Android, iOS and Windows devices. These applications were designed based upon client requirements and predominantly revolve around their Facilities Management needs.As a Senior Mobile Application Consultant it was my reasonability to; • Gather requirements from the client and translate them into elegant functional solutions • Create an interactive prototype and supporting scoping documentation for client “sign off”• Work directly with and lead a team of developers and testers throughout the entire development cycle• Carry out “look & feel” and “end to end” showcases during the development phase• Liaise with client throughout UAT phase and facilitate any defect fixes• Deploy solution to client’s production environment Show less During my time as an Implementation Consultant I worked on many implementations of the in-house developed CAFM software, Concept Evolution.My role involved:• Project Scoping • Data Import and manipulation• Technical Specifications • Report writing• System Configuration • Workflow developmentA lot of my time was spent working remotely, either on client’s sites or at home, so I had to utilise my time management and communication skills. I also carried out work for many of FSI’s high profile clients, and travelled to Australia to complete a large upgrade project.I developed many new skills, including FSI’s workflow writing tool, Web Service/XML integrations and JavaScript.I also gained valuable exposure to the FM market and numerous other business sectors. Show less

  • Senior Product Manager

    Apr 2023 - now

  • Product Manager

    Oct 2021 - Apr 2023

  • Product Owner

    Jan 2017 - Oct 2021

  • Senior Mobile Application Consultant

    Oct 2012 - Jan 2017

  • Implementation Consultant

    Oct 2012 - May 2015