Bria E.

Experience

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  Jack in the Box

  Apr 2012 - Jul 2016

  Team Member

  - Maintained high standards of customer service during high-volume, fast-paced operations- Mastered point-of-service (POS) computer system for automated order taking- Handled currency and credit transactions quickly and accurately- Followed HAACP procedures for safe food preparation, assembly, and presentation- Assisted management with inventory control and stock ordering- Resolved complaints promptly and professionally

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  North Carolina State University

  Aug 2015 - May 2016

  Resident Advisor

  - Developed and maintained a positive and inclusive residential community by organizing and implementing community-building activities, programs, and initiatives.- Addressed and referred concerns related to student well-being, mental health, conflict resolution, and crisis response.- Upheld college policies and residential guidelines by educating residents about expectations, promoting responsible behavior, and addressing policy violations in a fair and consistent manner.- Participated in an on-call rotation schedule, being available during designated periods to respond to after-hours emergencies, critical incidents, and student concerns Show less

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  Springmoor Life Care Retirement Community

  Aug 2016 - Jul 2017

  Dietary Aide

  - Assessed needs of geriatric residents’ eating ability to communicate food recommendations to dieticians.- Provided quality care and food preparation/meal service for approximately 45 Alzheimer/dementia and elderly patients - Maintained a healthy relationship with staff and seniors to ensure resident’s needs were met with a tailored approach.

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  The Capital Grille

  Jul 2017 - Jan 2019

  Host

  - Scheduled all reservations and planned seating arrangements for lunch and dinner service- Performed all dining room preparatory work and break down at the end of each shift- Assisted in setting up private events and larger special events- Developed rapport with clients and generated repeat business through friendly demeanor- Inspected and maintained dining room serving stations for neatness and cleanliness

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  NC Department of Public Instruction

  May 2018 - Aug 2018

  Summer Food Service Program Assistant

  - Enforced the policies and regulations (7 CFR Chapter II Part 225) for the USDA and Summer Food Service Program- Conducted unannounced visits, assessments and administrative reviews, budget reviews, and approvals for Summer Food Service Programs in North Carolina- Acted as a resource and liaison for sponsors and managed applications which included following regulatory guidelines.

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  NC State University

  Aug 2018 - Dec 2018

  Research Experience: Generational Differences in Attitudes and Knowledge of Breastfeeding in Mothers

  Research Experience: Generational Differences in Attitudes and Knowledge of Breastfeeding in Mothers in the United States• Conducted research to determine the causes of a public health disparityo Survey Development, Implementation, and Analysiso Quantitative Data Analysis• Worked with group of peers to identify causes of a public health disparity• Developed and evaluated survey data to be used for future researchPoster Presentations• Bria Edwards Swann. Generational Differences in Attitudes and Knowledge of Breastfeeding in Mothers in the United States. Department of Food, Bioprocessing and Nutrition Science’s Nutrition Symposium: December 2018. Show less

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  Uplift Education

  Apr 2019 - Dec 2019

  District Nutrition Services Manager

  - Developed student breakfast and lunch menus, with PrimeroEdge nutrition software, on a monthly basis following legislation 7 CFR Part 210 & 7 CFR Part 220 which included meeting student dietary and allergy restrictions. - Inventory & Purchasing - Ensuring procurement guidelines for TX state and USDA regulations. - Tracking physical and perpetual inventory to maintain budget and food cost. - Managed the purchasing function of the USDA commodity program and the child nutrition warehouse.- Developed and executed nutrition education and marketing strategies for campuses. Delivered the material via Instagram, Facebook, and weekly in-person meetings.- Planned major events that included National School Lunch Week, Holiday Meals, and Food Taste/Recipe Testings. Developed follow-up surveys.- Trained 140 employees for softwares used, recipes, meal patterns, etc. Show less

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  Carewell

  Apr 2020 - May 2021

  - Implemented 9 day training and onboarding program for new hires - Identified and communicated potential high performers and potential performance risks to the Training Lead - Supported the Training Lead with creating new training modules - Maintained company’s internal knowledge base for Customer Care Team with the Training Lead - Assist Training Lead with any and all ad hoc initiatives or projects - Recommended incontinence, nutrition, and other caregiving supplies to caregivers - Managed customer accounts using e-commerce software and systems - Maintained relationships with caregivers through various communication methods

  • Training Associate

    Feb 2021 - May 2021

  • Customer Care Specialist

    Apr 2020 - Jan 2021
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  Mecklenburg County

  May 2021 - now

  Nutritionist and IBCLC

  - Conducted comprehensive assessments of patients' nutritional and health status utilizing effective motivational interviewing techniques to gather relevant information and determine personalized education plans.- Delivered comprehensive lactation education and support to pregnant and postpartum patients, equipping them with the knowledge and tools necessary for successful breastfeeding and optimal infant nutrition.- Effectively managed a caseload of clients for a local WIC clinic, demonstrating exceptional time management skills and fostering positive patient relationships to ensure efficient and quality care delivery.- Demonstrated a commitment to exceptional customer service by providing courteous and attentive support to all patients receiving WIC services, effectively addressing their needs and concerns while upholding a high standard of professionalism. Show less

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  North Carolina Area Health Education Centers (NC AHEC)

  Feb 2022 - May 2022

  Education/Clinical Experience: North Carolina Lactation Educator Training Program

  This comprehensive course centered on equipping participants with essential skills for proficiently providing breastfeeding management and support. It encompassed various aspects such as prenatal and postpartum counseling, effective management of common breastfeeding concerns, and resolution of clinical problems. The training program comprised five days of in-depth didactic instruction, complemented by two days of hands-on clinical rotations within hospital and public health settings. Additionally, independent study assignments further enriched the learning experience.Training objectives included:- Facilitating discussions on the multifaceted factors that influence the decision to breastfeed- Emphasizing the significance of optimal positioning and latch-on techniques to promote successful breastfeeding outcomes for both mother and baby.- Identifying common considerations and potential causes of issues related to breastmilk supply, equipping participants with the knowledge to address and overcome such challenges.- Describing hospital policies that contribute to a supportive and conducive environment for breastfeeding, underscoring the importance of institutional support in promoting successful breastfeeding practices. Show less