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Rita Snodgrass

Rita Snodgrass

Followers of Rita Snodgrass601 followers
location of Rita SnodgrassPortland, Oregon, United States

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  • Timeline

  • About me

    IT Leader | Customer Service and Technical Support Expert

  • Education

    • Bellevue University

      2005 - 2006
      Bachelor of Science - BS Management Information Systems, General

      The Bachelor of Science in Management Information Systems degree enables information technology professionals to optimize their current technology, business, and management skills. The MIS degree curriculum stressed IT and business management knowledge with real-world applications.

    • Portland State University

      2018 - 2019
      Graduate Certificate Project Management

      The Graduate Certificate in Project Management prepares technical professionals for leadership in project management, including understanding the role and challenges of projects in different types of organizations; linking project management to an organization’s strategy; understanding the roles and challenges of project managers in a wide variety of projects; appreciating the positive role of conflict in projects and mitigating its negative effects; conducting project planning, scheduling… Show more The Graduate Certificate in Project Management prepares technical professionals for leadership in project management, including understanding the role and challenges of projects in different types of organizations; linking project management to an organization’s strategy; understanding the roles and challenges of project managers in a wide variety of projects; appreciating the positive role of conflict in projects and mitigating its negative effects; conducting project planning, scheduling, resource allocation and estimating; and bringing projects to a successful close. Show less

    • Portland State University

      2018 - 2020
      Master of Science - MS Engineering and Technology Management

      The Master of Science in Engineering and Technology Management (ETM) program provides the link between engineering, science, and management. The ETM curriculum provides graduates with a solid foundation of management skills specific to managing technology focused organizations. ETM graduates are equipped to help companies, research organizations, and governments plan, develop, and implement technologies.

  • Experience

    • Portland State University

      Jul 2003 - now

      Leadership and management of the Service Desk, which includes Helpdesk and Labs Operations, Field Technology Services, and Printing and Public Technologies. Responsible for developing and executing strategy towards continual improvement of all aspects of technology support, computer lab configuration and management, and printing services for the campus community, applying ITIL practices to our service management and support processes. Leadership and management of Field Technology Services, which includes Field Technology Services and Printing and Public Technologies, providing workstation imaging, hardware support, AV support, onsite technical assistance, computer lab hardware management, management of student and employee print environments, and printing infrastructure administration. Managed a team of escalated support specialists. I led continual development and improvement of processes, procedures and documentation and managed employees towards maximum engagement through development of personal connections, continual feedback processes, and coaching towards career development. Provide advice, support and development of technical systems for University administrative departments. Consult with departments and end users to identify business processes that can be enhanced and improved with technology. Lead technologist, provided systems administration, support, and technical leadership for the Financial Services department.

      • Associate Director, Service Desk

        Dec 2022 - now

      • Associate Director, Field Technology Services

        Apr 2022 - Dec 2022

      • Manager, Escalated Support

        Jul 2018 - Apr 2022

      • Business Systems Analyst

        Jul 2014 - Jun 2018

      • Operating Systems / Network Analyst 2

        Jul 2003 - Jul 2014

  • Licenses & Certifications

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Mar 2018

    • ITIL® Foundation Certificate in IT Service Management - ITIL 4 Edition

      AXELOS Global Best Practice
      May 2021

    • New IT Managers Program

      EDUCAUSE
      Aug 2020
      View certificate certificate

    • ITIL 4 Specialist Create, Deliver, and Support

      AXELOS Global Best Practice

  • Volunteer Experience

    • Outgoing Chair of the Board of Directors

      Issued by Gender Advocacy and Inclusion Network in Higher Ed on May 2023
      Gender Advocacy and Inclusion Network in Higher EdAssociated with Rita Snodgrass

    • Chair Of The Board Of Directors

      Issued by Gender Advocacy and Inclusion Network in Higher Ed on May 2022
      Gender Advocacy and Inclusion Network in Higher EdAssociated with Rita Snodgrass

    • Co-Director of the Annual Conference

      Issued by Oregon Women in Higher Education on Apr 2021
      Oregon Women in Higher EducationAssociated with Rita Snodgrass

    • Civic Leadership Academy Participant

      Issued by City of Hillsboro on Sept 2024
      City of HillsboroAssociated with Rita Snodgrass