Blagnon Clovis DJIREBO

Import Service Agent (Trainee) | France

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Abidjan, Côte d'Ivoire

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Timeline
About me
Cluster CX Manager, CMA CGM | Senior FBP & Cofounder
Education
- EM Normandie Business School
  2010 - 2011
  Bachelor's degree International trade and logistics
- EM Normandie Business School
  2016 - 2017
  Executive Master in Management
- Excelia Group
  2011 - 2012
  1st year Master International trade, Supply Chain & Purchasing
- Université Paris Dauphine - PSL
  2021 - 2023
  Executive Master Corporate Finance and Performance Management
- Académie Régionale des Sciences et Techniques de la Mer
  2008 - 2010
  Advanced Technician's Degree Maritime transport technics and Logistics
Experience
- OOCL
  May 2011 - Sept 2011
  Import Service Agent (Trainee) | France
  Internship in Customer Service Departmento Documentation preparatiobn before ships arrival.o Plan containers release through close relationship with freight forwarders.o Organise road transport after containers release.
- A.P. Moller - Maersk
  Apr 2012 - Jul 2021
  Acting as a local owner of financial and business data, data quality and systems. Cluster Business Finance focal point for 4 years, with last 2 years Partnering Sales department. Main responsibilities:o Drive profitability through data based recommendations. / Sales Incentive Plan & target setting.o Own Scorecard / Performance Management / Demurrage & Detention Learnings: Finance Business Partnering / Stakeholders Management/ Problem Solving/ Budget Setting/ Sales Incentive Plan Setting Show less
  - Regional Customer Insights Manager | Latin America Region, Panama
    Feb 2020 - Jul 2021
  - Area Finance Business Partner | Caribbean Sea, Panama
    Aug 2018 - Mar 2020
  - Cluster Finance Business Partner | France Cluster, Paris
    Oct 2014 - Aug 2018
  - Client Coordinator, Cost Analyst | Guadeloupe
    Nov 2012 - Oct 2014
  - Client Coordinator | Martinique
    Apr 2012 - Nov 2012
- Jecompare.ci
  Feb 2019 - Jun 2021
  Co-Founder
  Jecompare.ci is a comparison website for banking products in Côte d'Ivoire (with Francophone Africa as target). We are offering personal finance support and mortgage brokerage service in an area where 3 out of 4 people are unbanked.
- CMA CGM
  Jul 2021 - now
  From CMA CGM Global Customer Care perspective, I have led digital strategic initiatives/projects towards transformation of customer interactions, and enhancments of our agents day-to-day activity.Project 1 : Co-Led business requirements collections and consolidations, solution building and testing phases. Achievement : Solution successfully deployed in 4 Countries, 2 continents (and still counting).Project 2 : Co-led business requirements collections/consolidations and tender management and for a solution targeting 30K+ users across the globe. Achievement : Top management sign off leading to project implementation phase. Show less
  - Deputy Customer Care Director, in charge of CX | CIV & BF Cluster, Abidjan
    May 2023 - now
  - Global Customer Experience Project Manager | HO Marseille, France
    Jul 2021 - Jun 2023
- Smartfin Patrimoine
  Jul 2022 - now
  Co-Founder
Licenses & Certifications
- Business Finance College
  A.P. Moller - Maersk
  Jun 2017
- TANGRAM Center AI Program
  CMA CGM
  Apr 2024
Honors & Awards
- Awarded to Blagnon Clovis DJIREBO
  Maersk STAR Award Maersk Latin America Region Oct 2020 "[...] Trenmendous success in your work to create and deliver a robust Market Intelligence analysis for Logistics and Services in Latin America. Your hard work helped LATAM Region draft the winning Logistics and Services Strategy by adding significant strategic value to the organization [...]"
- Awarded to Blagnon Clovis DJIREBO
  Maersk SPOT Award Maersk Caribbean Area Oct 2019 "In appreciation for support going extra mile to create visibility in a structured way and to export this to other Areas (locations)". Eligibility: Engagement, Commitment, Ownership, Communication and Hardworking.