Calvin A. Lundgren

Experience

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  Packard Bell NEC

  Oct 1994 - Nov 1998

  Executive Liaison to the president, NEC Tech Level III, A+ Certified

  IT Help Desk Specialist, IT Support Desk Analyst, Customer relations.

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  Intermountain Health Care

  Jan 1998 - Jan 2000

  Y2K Software Engineer

  Year 2000 QA Analyst, Tested 2,800 applications for the Y2k roll. Documented testing results and QA of data once Y2k is a reality.

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  Intermountain Health

  Oct 1998 - Oct 2006

  Network Systems Analyst

  Microsoft SMS and Security Tools Administrator, Network Administrator, LAN Analyst II, Systems Specialist (MSI Packaging), Novell Zenworks and NDS Administrator.

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  Team Lazarus

  Jan 2005 - Jan 2005

  Lazarus beta software tester

  Community QA Tester, Beta Software Testing.

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  Actively Searching for New Employment

  Nov 2006 - May 2009

  IT Systems Generalist, Project Manager

  Server and Desktop manager, Dell Hardware Certified Technician, Symantec Ghost solutions provider, Microsoft server and AD Administrator, Patch and Policy implementation planner, management, and Telecom Phone systems Analyst.

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  Thrive Information Solutions

  May 2009 - Feb 2012

  Lead Systems Consultant

  IT Manager, IT Team Leader, Small business management, Desktop and infrastructure management, Edge Services, Enterprise Antivirus solutions, Vendor relationship Management, Systems Generalist, Project Management, Network Systems Management, Inventory management, Billing and Client Account management, and Client recruiting.

• 

  Dell Technologies

  Jan 2012 - Jul 2023

  Developed the coaching role in the organization. Used discovered methodologies to get honestfeedback from engineers. Our coaching organization is very unique, It is outside of normal "chain of command" organization chart. Not being the "Boss" of the Engineers is very liberating. We obtained a complete picture of the support organization through honest communication with engineers that included previously hidden pain-points in skills, behaviors, and processes.Taught methods for case handling that reduced the Time to Resolution (TTR) which lowered backlog to goal levels. During Covid, adapted to train remote in-person classes via Zoom and created a home studio. Conducted on-boarding training for new hires. Developed a practical application of product trainingfor support engineers, with the focus to reach a core knowledge competency and skill set. Coachedindividuals on confidence issues and found solutions to equip them for success as front lineengineers. Show less VNX and later Unity File Technical Support Engineer. Work as an L1 owning SRs with greater technical ability and Customer Care. Support EMC Celerra file Storage. Involve in resolving host-based solutions. Work with customers to resolve break / fix and analysis of systems level issues. Author technical solutions documents for technical reference. Communicate effectively to help produce procedural and technical recourses to internal and external customers in a fast paced and customer centric environment. Show less

  • Technical Quality Coach

    Jul 2021 - Jul 2023

  • Quality Lead

    Jul 2020 - Jun 2021

  • Senior Engineer Coach

    Sept 2016 - Jun 2020

  • Technical Support Engineer III

    Jan 2012 - Sept 2016
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  LDS Business College SLC

  Nov 2016 - Jul 2019

  Adjunct Professor

  Taught the Academic version of the Information Storage and Management V2 than V3. Was the sole developer for the transition curriculum from v2 to v3. Integrated VMware to the storage modeling. Incorporated Linux VM creation in the use of storage in a modern Data Center.

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  Pure Storage

  Jul 2023 - Jul 2023

  Technical Services Engineer

  Flash Array Storage