Marco Ramos Naranjo

Experience

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  Explornatura

  Jan 2008 - Jan 2010

  Canyoning Guide

  - In charge of providing safety and equipment instructions, as well as the canyon desert procedures, to customers. - Ensuring the safety of all the participants.- Meeting the needs of each client to help them have the best experience during the tour.

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  Rustic Pathways

  May 2009 - Aug 2011

  Summer Staff

  - Managed day-to-day logistics of the program including confirmation of activities, accommodations, meals, community service projects, schools, program budgets, and student allowances.- Led groups of 15-20 students on community service, language immersion, sea turtle conservation, surf programs and adventure trips through different communities in Costa Rica. Kept students safe, provided appropriate supervision in hotels, national parks, towns, airports, and other public places, and responded to all needs and issues that arose.- Ensured that all students had a fun, engaging, life changing experience while immersing themselves in the local community and service work.- Created and maintained relationships with local stakeholders, community leaders, and organizational heads. Show less

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  Convergys

  Sept 2011 - Feb 2012

  Technical Support Representative

  - Listening attentively to customer needs and concerns via inbound or outbound calls, to resolve routine problems with products or services.- Contribution of ideas to improve problemsolving, productivity and guest experience.- Effective communication with individuals and teams to ensure high quality and timely expedition of customer requests.

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  Rustic Pathways

  Mar 2012 - Nov 2012

  Program Manager

  Development of program itineraries to budget.Leadership and suppervision of groups of 5-20 students through Costa Rica.In charge of building relationships with potential partners.

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  Travel For Teens

  May 2013 - now

  Central and South America Director