Richard Ormsbee

Experience

• 

  Fifth Third Bank

  Sept 2001 - now

  Support and maintain product and technical needs of all products and systems utilized by the Private Bank division (including but not limited to banking, insurance, and trust). Maintain an in-depth, working knowledge of all Private Bank products and services as they relate to operational processes, increased efficiencies, and profitability within the Private Bank. Responds to calls from Private Bank employees regarding products, systems, and/or operational procedures within established service levels. Instructs Private Bank employees in the use of all Fifth Third utilized software, reference materials and procedures. Works with various internal departments on solving Private Bank employee and client problems/issue and/or questions. Publishes various policies, procedures and written communications across all bank affiliates. Develops and maintains tracking procedures for Support Team usage. Serves as Private Bank representative regarding updates and changes in Bancorp projects and initiatives. Identifies systems/operational issues/problems and communicates item(s) to appropriate group for resolution. Assists in conversion and/or acquisition process as needed. Show less Analyze bank/branch financials to gain maximum profitability and to grow the banking center and the company; oversee daily, monthly, and quarterly operational audits to assure full compliance. Set and achieve sales goals through creative product marketing while managing a staff of sales associates. Possess in-depth knowledge of retail policies and procedures required to successfully perform in a strong sales environment. Establish relationships and determine business needs of clients. Develop management skills through aggressive team building, coaching sessions, and sales reviews. Develop the appropriate talent pool to ensure adequate bench strength and succession planning; recognize and reward employees for accomplishments. Develop and maintain close relationships with assigned business partners. Show less

  • PCG Support Specialist

    Jul 2010 - now

  • Private Bank Operations Team Lead

    Jul 2010 - now

  • Retail Support Specialist

    Jun 2008 - Jul 2010

  • Assistant Center Manager

    Jun 2007 - May 2008

  • Customer Service Representative

    Sept 2001 - Jun 2007
• 

  Fifth Third Private Bank

  Jul 2010 - now

  Private Bank Operations Team Lead