Ashley Martin

Experience

• 

  Sallie Mae

  Jun 2007 - Aug 2012

  Collections Manager

  Successfully implemented offshore teams from India and Philippines with oversight for training, mentoring, and managing 35 team members; directing all credit and collection activities; and increasing department revenue. Developed Training Materials for new hires and current employees. Lead the top Collections team for 4 years consecutively.

• 

  RECY SYSTEMS, LLC - Metal Recycling Software

  Oct 2017 - Oct 2019

  Project Manager

  Charged with developing and facilitating specified function and performance testing of ERP software programs and functions.Created and implemented rigorous organizational and legal procedures for software development efforts throughout the US and abroad. Executed the largest US project with newly acquired systems software that proved to be a determining factor in converting multiple new customers, including a prominent German client that significantly boosted revenues and overall profitability. Show less

• 

  AMCS Group

  Oct 2019 - Jul 2023

  Delivery Manager

  Led day-to-day technical and organizational operations for world’s leading supplier of integrated software and vehicle technology with accountability for project organization and support, identifying and remediating customer issues, software development, budget management, and waste reduction. Advocated for customers by gathering and analyzing feedback to drive operational improvements and enhance overall satisfaction.Collaborated with Customer Service teams to translate their needs into actionable product requirements, ensuring alignment with business objectives. Hired, trained, and mentored team members to operate at maximum proficiency, produce accurate and timely results, and prepare for career advancement opportunities. Launched new internal support payment process that enhanced transparency and reduced internal costs by 33%.Conceptualized, developed, and implemented all internal procedures throughout the acquisition of Recy Systems that resulted in a 35% increase in employee retention. Developed and implemented Apps Internationally as well as an online customer portal. Show less

• 

  Buyers Products

  Feb 2024 - now

  Business Anaylst