Chirag Patel

Experience

• 

  Step 2wo

  Jul 2004 - Mar 2008

  Senior Sales Associate

  Experience sales associate, helping to train new starters, ensuring that monthly targets were achieved, consistently looking at ways to improve the business.

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  Micro Anvika Ltd.

  Mar 2008 - Jul 2009

  Senior Sales

  Providing sales and support in store in the high earning branch of the company. Ensuring each sale had additional value put on and making sure that customer became repeat/regular customers.

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  Vodafone

  Aug 2009 - Oct 2011

  Sales Associate

  Fast paced competitive sales environment, maximising each sale and ensure fantastic customer service given with each visit.

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  Apple

  Oct 2011 - now

  . Remote Genius for business customers with the Joint Venture membership (assisting businesses with up to 500 staff members for their Apple IT needs). . Diagnose and repair computers at various levels of complexity in a timely manor within business needs . Triage and support business customers over the phone within a 30min timeframe . Diagnose whether customers need to come in store and partnering with stores globally so that the customers needs are prioritised and exceeded. . Providing support for USA business customers as part of the global Joint Venture service. . Worked with leaders and my team to grow our utilisation and deliver above 100% consistently within our team. Show less Genius:As a friendly face behind the Genius Bar, I am able to take the thorniest questions and answer them in plain old English. Troubleshoot hardware and software. Provide basic customer training. And perform timely repairs. All of which make for some very happy customers. Last but not least, I serve as a resident expert and coach for your sales assistant colleagues.Providing care and support at one of the busiest environments anywhere. Delivering training and helping to mentor the next wave of Geniuses and Family Room Specialists. Show less Helping to repair relationships. Providing support to customers in one of the busiest stores in the world. Presenting solutions that help enrich lives.Providing the ultimate in solutions for customers, and an experience like no other.Pushing forward business agreements in the iPhone field, maintaing a high rate of connections within the store by mentoring and coaching other members of staff as an iOS Champion.Engaging business customers in consultations regarding how best to use technology to further their business, as part of the Business Support team in store. Providing support in store to the Management team and also to staff, that ensures day to day operations of the store runs smoothly, participating in operational functions at one of the busiest stores in the world and maintaing a high visual and customer service standard. Show less

  • Resource Process Analyst (RPO)

    Sept 2021 - now

  • Lead

    Aug 2018 - Sept 2021

  • Lead Genius

    Nov 2015 - Aug 2018

  • Joint Venture Remote Genius

    May 2014 - Nov 2015

  • Genius

    Jul 2013 - Nov 2015

  • Family Room Specialist

    Oct 2012 - Jul 2013

  • Specialist

    Oct 2011 - Oct 2012
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  CsPhotography

  Mar 2012 - Jan 2016

  Director - Photographer

  Directing events - organising several photographers at events and ensuring that each shoot is tailor made for each client.