Muzammil Sayed

Experience

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  Arya Communications and Electronics Services Pvt Limites

  Sept 2010 - Mar 2012

  Network Engineer

  • Worked on 3G service Equipment of NEC iPaso Radio, NMS support, Equipment configuration.• Worked with Alcatel-Lucent Team and Generating Daily Call report for Reliance.• Nationwide NMS troubleshooting for visbility issues.• NMS of NEC Microwave Radios, Collecting link performance data . • Updating Pasolink wireless network configuration data on PNMS.• Coordinating with various Telecom Operators & providing Technical support for NEC.

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  Cosmo Telecom Managed Services LLP

  Apr 2012 - Feb 2014

  Network Engineer

  • Configuration of NEC new Ipaso-200, Ipaso-400, Ipaso-1000 Microwave Transmission Equipment which is having in built L2SW (Layer 2 switch functionality).• Migration from existing TDM Microwave Transmission ring to Ethernet ring using PWE3(Pseudo Wire Emulation 3) for customer like Vodafone, Airtel, & IDEA • Configuration of ERPS (Ethernet Ring Protection Switching) which switches the traffic within 50msec.• Configuration of ETH OAM (Ethernet Operation, Administration & Maintenance) used for ring Continuity Check, Link Trace (LT) & Loopback (LB) test purpose and also used for ERPS.• Configuring VLAN for sharing switch capacity by several customer, Access list for Microwave Transmission Equipment traffic.• Configuration of VLAN as per the Standard 802.1q, 802.1ad (Provider Bridge) Q-in-Q depending on the Service Provider requirements.• Training to our vendors’ team regarding the configuration implementations to be done on sites.• Co-ordinating with vendor teams on field & also giving Technical Support to them.• Testing of Equipment traffic using LAN Analyzer (FE/GbE L2 Tester).• Escalating major fault & bugs in the iPaso equipment up gradation Firmware & FPGA version related issues to NEC Japan. • IP Network planning for NEC equipments for visibility on PNMSj server via NetConfigTool & Auto discovery Show less

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  Reliance Jio Infocomm Limited

  Jun 2014 - Jan 2015

  Project Coordinaotor

  • Orchestrated seamless collaboration with vendor teams, including Ceragon, NEC, NSN, and Wipro, for on-site implementations, ensuring synchronized and efficient project execution.• Facilitated effective internal and external communication across various departments, fostering a cohesive working environment and optimizing project workflows.• Conducted comprehensive training sessions for Field Engineering Operations (FEO) and vendor teams, imparting essential knowledge on configuration implementations at project sites.• Managed end-to-end material coordination, overseeing the smooth transition of resources from the warehouse to on-site locations, enhancing operational efficiency.• Coordinated site access and addressed owner-related issues in collaboration with diverse departments, ensuring project timelines and objectives were met.• Oversaw project scheduling, planning, and progress tracking, optimizing resource allocation for enhanced project efficiency.• Executed Microwave (MW) link integration with Cisco routers ASR 901 & ASR 903, ensuring seamless visibility in Element Management System (EMS) and field acceptance testing (AT) for MW installations.• Provided technical support for equipment-related issues, contributing to the resolution of challenges and ensuring uninterrupted project operations. Show less

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  SIAE MICROELETTRONICA

  Jan 2015 - Nov 2022

  Pre Sales Engineer

  • Spearheaded SIAE product initiatives for the South Asia region, driving wireless backhaul Request for Proposals (RFPs) and delivering compelling presentations to potential clients.• Demonstrated expertise in Network and Network Management System (NMS) design, playing a pivotal role in Bill of Quantities (BOQ) creation and facilitating seamless operator network rollouts across South Asia, encompassing key markets such as Sri Lanka, Bangladesh, and Nepal.• Executed end-to-end RFP and BOQ processes for SIAE products, seamlessly integrating third-party routing/switching solutions when necessary, ensuring optimal performance at the NMS server and access level networks for turnkey projects.• Provided invaluable post-sales support, including product demonstrations and Proof of Concept (POC) sessions, enhancing customer satisfaction and contributing to the success of the implemented solutions.• Transitioned from pre-sales to customer success.• Focused on customer relationship management, onboarding, training, product adoption, customer satisfaction, renewal management, and customer advocacy.• Leveraged pre-sales experience to provide exceptional customer support and drive satisfaction.• Key areas of focus included customer segmentation, health metrics, success plans, and continuous improvement Show less

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  Cisco

  Nov 2022 - Feb 2024

  Pre-Sales/Business Development Manager/CSM for Networks/Data Center/Security

  • Collaborates actively in the development of intricate deals, tailoring elements of the Services Portfolio to craft customized solutions for clients.• Partners closely with Cisco Sales Agents, including Account Managers (AMs), Relationship Managers (RMs), Systems Engineers (SEs), Pre-Sales Specialists (PSS), and Unified Sellers, along with Cisco Services specialists such as the Architecture and Innovation Team. Together, these collaborations result in the creation of business deals meticulously designed for customer success, financial attractiveness, and alignment with Cisco's capabilities.• Works in tandem with Project Managers (PMs), Customer Operations Managers (COM), Solution Integration Architects (SIA), and Service Delivery Managers (SDM) within the Client Relationship Team. This collaborative effort integrates in-depth knowledge of customer capabilities and value realization, ensuring the development of optimal service solutions.• Takes a lead role in building comprehensive services solutions, supporting technical proposals, and constructing sophisticated sales proposals. Analyzes and creates necessary support documents and collateral crucial for the effective closure of business deals.• Drafts Statements of Work (SOW) with a focus on compliance and negotiates exception clauses in collaboration with the Legal team, ensuring that contracts are aligned with both client needs and regulatory requirements.• Drove SOW expansion, consistently identifying upsell and cross-sell opportunities resulting in increase in revenue.· SD-WAN · ACI · Hyper-Converged Infrastructure · Data Center Architecture · Servers · Software as a Service (SaaS) · Customer Experience · Network Security · Application Security · observability · Request for Proposal (RFP) · Presentation Skills · Microsoft Office Show less

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  Tech Mahindra

  Feb 2024 - now

  Presales Manager

  Led the development of winning proposals for medium to large-scale RFPs and RFIs, exceeding client expectations and achieving business objectives.Successfully managed the entire bid lifecycle, from initial client engagement and solution development to final proposal submission and client presentations.Collaborated closely with cross-functional teams (Sales, SME, Delivery, Commercial) to ensure timely and high-quality deliverables within tight deadlines.Developed and implemented effective project schedules and resource allocation plans to optimize project timelines and budgets.Proactively identified and resolved client concerns to maintain high levels of customer satisfaction.Demonstrated strong analytical and problem-solving skills to understand client business needs and develop tailored solutions.Ensured compliance with all relevant internal processes and quality standards.Effectively communicated project progress and status to senior management and key stakeholders. Show less