Rasul Coleman, MBA

Experience

• 

  Facilities, Operations, and Events at the University of Maryland

  Oct 2010 - Oct 2013

  Operations Supervisor

  Serve as a leader to the student staff in event management, facility changeover, and other assigned projects. Manage a crew of students to complete tasks safely and efficiently without direct supervision of the management team.

• 

  Macy's

  Jun 2012 - Aug 2012

  Level 1 Store Management Internship

  Exposed to the day-to-day events of the dynamic, fast-paced industry; including customer service, store operations, associate development, human resources, visual merchandising and security. Focused on driving business through collaboration and team-work as a member of the management team. Managed the entire Men's Department alongside a manager mentor.Participated in a business project in which I tracked and analyzed customer feedback in order to improve the future shopping experience for customers. I also had the opportunity to participate in a National Intern Give-Back Event where I volunteered at the Boys and Girls Club in Baltimore, MD. Show less

• 

  Macy's

  Jun 2013 - Aug 2013

  Level 2 Store Management Internship

  Invited to participate in the Level 2 stage of Macy's Store Management internship after successful completion of Level 1. Took on more responsibilities as part of the senior management team. Served as the Executive-In-Charge on three occasions; overseeing all functions of a three level, multi-million dollar store. Managed store’s two cash replenishment banks of $3000+ daily. Dispensed cash to registers and performed cash pickups upon request. Drove store’s Customer Engagement score by connecting and assisting customers daily. Provided excellent customer service to ensure customer loyalty.Used product knowledge to provide customers the best shopping solutions. Displayed time management skills daily in coaching associates, cash bank management, customer engagement, and working on a time sensitive intern project. Engaged in “Magic Selling” with customers to drive sales: Make connections, Ask questions, Give suggestions, Inspire to buy, and Celebrate purchase. Worked in Macy's "Fulfillment Center" where I processed and shipped customer's online orders.Participated in a business project in which I focused on making the "Search and Send" program more efficient in order to drive business. Volunteered at the South Florida Feeding Bank as part of the National Intern Give Back Event. Show less

• 

  Facilities, Operations, and Events at University of Maryland Athletics

  Oct 2013 - Sept 2014

  Operations Manager

  Responsibilities include facility supervision, staff and budget management, facility changeover, office management, and other duties as assigned. In addition to maintianing supervisor duties, I also work consistent weekly office hours to prepare. Managers are expected to maintain a high level of proficiency with departmental procedures and knowledge of athletic facilities.

• 

  Macy's

  Sept 2014 - Mar 2018

  Sales Manager of a $7.08 million (annual) Home Department business, setting the pace and direction of the business. Coach and develop a team of approximately 20 to 25 associates, helping to create a customer-focused selling environment. Analyze business trends and collaborate with business partners to influence merchandise selections that better meet our customers’ needs. Serves an integral part of a performance-oriented management team that encourages collaboration and friendly competition.Other key responsibilities include: hiring & developing talent, helping to run the daily operations of a $60 million (annual) total store, and empowering team to deliver on Macy's customer service promise. Show less

  • Women Shoe's, Handbags, & Accessories Manager

    Dec 2017 - Mar 2018

  • Home, Big Ticket, Wedding & Gift Registry Sales Manager I

    Sept 2014 - Dec 2017
• 

  The George Washington University

  Apr 2018 - now

  Oversee the operational and administrative needs of the Office of Alumni Relations, including personnel and project management of the Administrative Support Team and student employees.Manage various aspects of the GWAA Board of Directors. This includes maintaining the Board calendar, directory, governing documents, and giving reports; organizing all Board meetings, orientation, retreat, and executive committee meetings; and administering the GWAA Prize Program.Oversee the intake of new projects, prioritize and delegate projects across the Administrative Support Team, and evaluate outcomes.Organize and administer the OAR alumni benefits program, maintaining relationships with approximately eight vendors, keeping contracts updated, and marketing to alumni.Provide support to the Associate Vice President and Executive Director(s) by completing critical administrative tasks and scheduling meetings.Perform other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Show less

  • Administrative Manager | Center for Career Services

    Jan 2024 - now

  • Administrative Supervisor | Office of Alumni Relations and Annual Giving

    Apr 2018 - Jan 2024