Ayman Mikhail

Experience

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  Karl Storz Endoscopy

  Dec 1996 - Dec 1997

  Maintenance Engineer

  • Fault finding and service for medical equipments.• Fast responding to customer inquiries for any technical problem.• Providing technical support for the doctors & hospital technical teams.• Self studies for new equipments & instruments before receiving technical training to be ready for providing any needed technical support.

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  Canon

  Dec 1997 - Sept 1998

  Service Maintenance Engineer

  Responsibilities:• Maintenance and service repair for Canon photocopiers & multi-function equipments through reading and interpreting the electro-mechanical drawing & schematic diagrams and applying the fault finding techniques.• Solving any technical problems raised by the customers within the same day of his call.• Installing new machines and training the users for using them.• Performing regular maintenance for all machines belongs to the customers in my dedicated area and keeping the technical status of these machines up to the standard set by Canon.• Self learning for new models & technologies for copiers to be ready for providing any needed technical support.• Keeping an excellent relationship & communication with all the customers in a way to build the trust with the customers. Show less

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  Nokia Care

  Sept 1998 - Apr 2010

  Responsibilities:• Establishing, Implementing and Maintaining of Quality Management System (ISO 9001:2008) & EMS (ISO 18001:2004).• Creating & maintaining quality system documents and records.• Preparing the annual audit plan and executing the plan through my role as lead auditor.• Preparing internal audits checklists and audit summary & NCR (Non Conformance Reports) with proposing needed corrective actions through writing detailed CAR (the Corrective Action Report).• Suppliers management & evaluation and determine the suppliers selection accordingly.• Reviewing annual calibration plan and ensuring the effectiveness of the plan.• Using Six Sigma methodology and tools (DMAIC) and different measurement tools (MSA, Control charts, SIPOC, etc) for processes continual improvement.• Leading, prioritize and directing Six Sigma projects to work with the top 10 quality issues to ensure work aligns with strategic goals.• Running seven tools of Quality (Control Chart, Histogram, Pareto Chart, Scatter Diagram, Flow Chart, Run Chart, Process Capability, etc) through Minitab.• Analyzing non confirming results data using FMEA, Root cause Analysis techniques (e.g. 5Y& Pareto, etc) and studying internal processes capability & quality metrics to ensure influence outcomes.• Applying the Error Proof Techniques and working with help of the IT team through automating the housekeeping system in a way that avoids the human mistakes.• Participating in applying VSM (Value Stream Mapping) to minimize non value added activities through reducing the different categories of waste and to improve the effectiveness of each process.• Working with process owners to ensure the conformity with Nokia & other standards through reviewing the engineers’ techniques & behavior against Nokia technical guidance, the circuits drawing and troubleshooting.Achievements:• Applying Value Stream Mapping throughout all repair processes• Leading the company to be certified for ISO 9001 & ISO 14001 Show less Responsibilities:• Hands-on Repair Nokia Mobile Phones according to the daily target up to L3 repair• Applying Nokia troubleshooting guidelines and test points for repair• Soldering of BGA components using either BGA m/c or Soldering stations when needed• Final checking the phones after all repair actions are done• Summarize new repair solution to training team to validate all new solutions• To be self updated with any new technology related to GSM & mobile phones• Generating daily reports for the personal average performance according to the communicated KPI’s (efficiency, BER%, Bounce Rate, TAT, Repair Mix, etc)Achievements:• Establishing a special repair line for a certain phone model which have some epidemic problems to focus in one model and to create a regular reports for the repeated symptoms (2001) Show less

  • Quality Manager

    Jan 2005 - Apr 2010

  • Electronics Engineer

    Sept 1998 - Jan 2005
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  Rheem Australia

  Dec 2011 - Sept 2013

  Quality Engineer

  • Reviewing work processes to create documented procedures and work instruction for each process.• Review the update current versions of the quality documents.• Monitoring and analyzing technical faults and failures.• Continuous improvement for the processes using quality tools.• Sampling inspection control.• Conducting internal quality system audits.• Risk Assessment reporting

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  Breville Australia

  Oct 2013 - Jul 2015

  Quality Engineer

  Responsibilities:• Contributed to products development during the development / design phase by reviewing relevant quality aspects, and highlighting for any outstanding quality issues• Maximize new product durability by setting out the Life Test and Durability Test Specifications; and then to implement, establish and follow up life testing program locally and at the factories as per the relevant procedures and conducting relevant tests• Performed final product release activities in accordance with established procedures and production schedules• Continuous Improving the Product Quality through FAR and initiating quality improvement projects; and handling Poor Quality Claim to the factories at the end of each year.• Lead Quality Improvement initiatives through liaising with the Factories in China by proposing improvements ideas; evaluating the improvement effectiveness and follow up the implementation.• Ensure that all products in market fulfill Breville Quality Requirements through reviewing all shipments QC inspection feedback, and taking the appropriate decision to either release the shipment in case of meeting the requirements; otherwise to hold the shipment for rework accordingly; with taking the feedback as an input for improvement.• Enrich the technical performance of the Service Department through Hands on and troubleshooting check for returned samples in order to resolve & analyze QC failures to identify the failure root cause, and then to provide technical assistance and work instruction support to Service Department for reworking of new products• Maintain the safety environment of the company through ensuring the electric safety of all in-house samples• Ensure that all products comply with all relevant standards through liaising with corresponding test labs for Safety, EMC tests, etc. for any implemented improvement / change.Achievements:• Conducting several successful Continuous Improvement projects to improve the product quality. Show less

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  Techtronic Industries

  Jul 2015 - Sept 2020

  Product Quality Engineer

  • Reduced the return rate percentage of the highest products return.• Improved the product quality of many of the power tools and garden tools (e.g. nailers, table saw, mitre saw, line trimmers, lawn mowers, etc).• Conducted hands on fault analysis to determine the root causes and initiate quality improvement projects.• Monitored the quality performance and product return for each line of business and for each individual product; by creating, maintaining and updating robust database system.• Observed early field failure analysis of the young products to perform failure analysis, establish root cause and implement corrective and preventive actions.• Identified and prioritized quality issues, and provide a spotlight on problematic products. • Led Quality Improvement initiatives through liaising with TTI China QA team and suppliers’ factories in China by proposing improvements ideas; evaluating the improvement effectiveness and follow up the implementation.• Ensured the effectiveness of the corrective action through conduction further fault analysis for products with date code post the improvement cut-off date.• Developed a process and reporting tool to prepare the monthly Quality report and data analysis for the three line of businesses (Power Tools, Garden Tools, and Floorcare).• Conducted Monthly Quality Meetings of each line of business with China, AU, NZ and EMEA teams; and for the top management showing the improvement in quality performance.• Maintained contact with Bunnings central returns centre, TTI distribution centres and customers to follow up product returns & customer complaints. Show less

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  Future Living Automation

  Jan 2022 - now

  Account Manager & Business Partner
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  CMS Electracom

  Aug 2023 - now

  Quality Engineer