Bernard Otieno

Experience

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  Twiga Chemical Industries

  Jun 2017 - Oct 2018

  ICT support assistant

  o Network support and security.o Data center maintenance o Online technical supporto Preventive maintenance of all the computer(s) hardware within the company.o Network troubleshooting and general LAN maintenance within the company.o Making and maintaining the computer(s) inventory of the company.o Computer (s) repairs both hardware and software and accessories which includes and not limited to; PC, printers, UPS, Reuters, telephone extensions.

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  Bright Technologies Limited

  Nov 2018 - Aug 2019

  Pre-Sales Technical Support

  1. Install and configure computer hardware operating systems and applications2. Monitor and maintain computer systems and networks3. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems orresolve issues4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults5. Replace parts as required6. Provide support, including procedural documentation and relevant reports7. Follow diagrams and written instructions to repair a fault or set up a system8. Support the roll-out of new applications9. Set up new users' accounts and profiles and deal with password issues both for staff and clients10. Respond within agreed time limits to call-outs11. Work continuously on a task until completion (or referral to third parties, if appropriate)12. Prioritize and manage many open cases at one time13. Rapidly establish a good working relationship with customers and other professionals, such as softwaredevelopers14. Test and evaluate new technology15. Conduct electrical safety checks on computer equipment,CCTV, servers etc. Show less

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  Harnssen Group

  Nov 2019 - now

  Presales Engineer

  1. Continuous product development on: Smart homes, Cyber Security solutions, Cloud Solutions and Network Solution.2. Providing pre-sales technical assistance and product education and also offering after-sales support services.3. Develop strategic level relationships within industry leaders, stay abreast of industry trends and technology direction through industry certifications and education, technology forums and user groups4. Have oversight of the long term and the day to day operations of the business and the team as relates to solutions design, innovation, business development and managing projects.5. Making technical presentations and demonstrating how a product will meet client needs.6. Helping in the design of custom-made products.7. Providing training and producing support material for the sales team.8. Researching and testing on product kits that will suit the company and the client.Achievements Sizing, deployment, configuration and support of Sophos XG firewall at Dalberg Research international. Structured cabling of 15 blocks and fiber works (6kms of fiber with 84 splices) at KEMRI Welcome Trust-Kilifi-Project ongoing. Support of Zimbra mail server at Competition Authority of Kenya (CAK). Fiber and CAT 6A cabling and CCTV installation at Kenya Coast National Polytechnic and Technical University of Mombasa-Project Ongoing. Sizing, Deployment and configuration of Sophos XG 230 firewall at Pacis Insurance.. Show less

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  Protec, A Cyber 1 Company

  Apr 2022 - Sept 2022

  Cybersecurity Presales engineer

  1. Responsible for the overall design and documentation of the application and mapping the business requirements to systems / technical requirements - scoping2. Secures enterprise information by determining and providing security requirements inclusive of POC’s, demo’s, pre-sales engagements, planning, implementing and testing security systems, preparing security standards, policies and procedures3. Involved in a project at the time of its inception and remain involved throughout its lifecycle (analysis, design, presentation, implementation, change management4. Security Controls:a. Design security controls and developing security plans;b. Identify and classify IT and Information assets (systems and data) and the level of control and protection required;c. Assist with the development and documentation of procedures for operating and maintaining security controls;d. Maintain a set of security controls and documentation, and regular review and audit all security controls and procedures;e. Ensuring that all Information Security Policies and Policies and Standards are enforced and adhered to5. Constant Updating of Vendor/Technology related qualifications• Endpoint Security, URL Filtering, eMail Security;• Firewalls, IPS, Network and Perimeter Security;• Vulnerability Scanning and Policy Compliance;• Web Application and related Security• Database Security• SIEM• Policies and Procedures6. Constant Updating of Technology related exposure• Pen-testing tools• Governance Tools• Auditing Tools• DevSecOps and Container Security• Forensics 7. Engage with the Technical Support Team as a customer advocate to ensure quick resolution of issues and engage with the Sales Team as the customer advocate of product roadmap discussions8. Identify and provide strategic work solutions to improve the operational efficiency9. Ensure the implementation of the solution using project management principles Show less