Bharath Kumar Thummagunta

Experience

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  Ramee Group of Hotels, Resorts & Apartments

  Sept 2005 - Nov 2005

  Food And Beverage Intern

  Trainee in Food and Beverage Department

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  Grand Hotel

  Jan 2007 - Jun 2007

  Food And Beverage Intern

  Industrial Training in Departments of Food and Beverage Service,Food Production,Front Office,Housekeeping.

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  Ramee Group of Hotels, Resorts & Apartments

  Jul 2007 - Jun 2008

  Food And Beverage Assistant
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  WELCOME GROUP Fortune Kences Hotel

  Jul 2008 - Aug 2009

  Head Waiter
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  HARD ROCK CAFE

  Aug 2009 - Nov 2010

  Food And Beverage Assistant
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  HARD ROCK CAFE

  Jan 2011 - Feb 2012

  Food And Beverage Operations Supervisor
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  Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

  Mar 2012 - Nov 2014

  Assistant Restaurant Manager

  • Managed team of up to 26 restaurant staff, maintaining exceptional customer service and quality standards.• Developed and implemented strategies to improve revenue and profitability.• Created and maintained detailed financial records and reports to inform future strategies.• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

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  2013 Dubai World cup Horse Racing

  Mar 2013 - Mar 2013

  Food And Beverage Supervisor
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  Etihad Airways

  Dec 2014 - now

  Food and Beverage Manager Cabin Crew

  • Managed Business class, first class crew and planning service flow and provided world class flight service with passion.• Provided 100% feedback to crew members & coaching them to foster development reduced Guest Complaints by 76%.• Promoting Duty-free and performing Sales onboard ensuring of achieving sales target by 91% which help to sales lift by 84% being “Top-seller”.• Served meals and refreshments and substantiate delivering exceptional service to Guests, consistently earning recognition from flight crew and receiving 93% positive feedback from passengers' surveys.• Provided leadership in emergencies & demanding situations while consistently demonstrating poise and a calm Demeanor.• Enlist guests for Etihad Miles program surges of Guest Retention by 40% over all.• Mentored over 50 new flight attendants, providing training in customer service, safety techniques, and health & sanitary standards, improving overall service quality by 30%, and also ensure they follow safety procedures correctly in emergency situations. Show less

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  Expo 2020 Dubai

  Jul 2021 - Apr 2022

  Assistant Catering Manager

  Representing the Operational Support Services Department, serving as a Workforce Catering in-house expert / food and beverage specialist including menu design, insight on kitchen operations, safe handling procedures, HACCP and other food safety protocols, supply chain management and other essential areas within F&B operations.

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  Aspire Katara Hospitality

  May 2022 - Jan 2023

  Project Manager Vending machines Project Team {FIFA World Cup Qatar 2022}

  www.akh.com.qa Project Plan, scheduling, project trackers, Timeline deliverables, managing TLD Microsoft Teams and SharePoint per Contractor, Planning Equipment, Menu, DRS, SOP, etc.The FWC2022 Catering Project Team (“CAT”) is responsible for the planning, organizing, coordination, procurement, and execution of the Vending machines project for FIFA World Cup Qatar 2022 in the 8 Stadiums and Various Accommodations sites brings a total of 166 different locations. The Vending machines project team is integrated by professionals from Aspire Katara Hospitality (AKH), Qatar Supreme Committee for Delivery & Legacy (SC) & Q22 (FIFA World Cup Qatar 2022 LLC) organizations. Show less

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  FIFA World Cup Qatar 2022

  May 2022 - Jan 2023

  Cluster Venue Catering Assistant Manager

  • Assisted AKH Catering Project Team in planning and implementation of catering requirements across FIFA World Cup 2022 event.• Identified issues, analyzed information and provided solutions to problems.• Demonstrated strong organizational skills, leadership skills in managing projects from concept to completion.• Applied effective time management techniques to meet tight deadlines.

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  TGP International | Creating World-class F&B and Retail Brands

  Oct 2023 - Mar 2024

  Events Manager Food and beverage Operations

  Cop28 UAEWinter City FestivalBubble RunDai Dubai Lighting FestivalHai Ramadan• Implementing project layout of activation with specific food concepts corresponding with the theme and vision of the event.• Developing and supporting all functions, standard operating procedures, policies, and deliverables.• Stakeholder management: Creating functional relationships to with Expo and all contactors to ensure a successful service and integrated plans.• Evaluating contractors and identifying areas of improvement to provide a high level of service.• Developed complete BOH operations for all vendors (storage, waste, MEP)• Onboarding, training and team management.• Engage as the point of contact for complaints and client resolution.• Managing KPI’s and BOQ’s corresponding to the scope of work and agreements Show less