Manuel Rivera

Manuel Rivera

Service Delivery Manager

Followers of Manuel Rivera222 followers
location of Manuel RiveraMilton, Florida, United States

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  • Timeline

  • About me

    Sr. Director, Navy Operations

  • Education

    • Western Governors University

      2019 - 2019
      Master's degree Computer/Information Technology Administration and Management
    • Western Governors University

      2021 - 2022
      Master of Science - MS Cyber/Computer Forensics and Counterterrorism
    • University of West Florida

      2000 - 2003
      Bachelor's degree Computer Science
  • Experience

    • Hewlett-Packard

      Dec 2004 - Oct 2016
      Service Delivery Manager

      In this role, I have utilized my collaborative efforts in building and maintaining vendor and military customer relationships to attain customer satisfaction. I have monitored and analyzed the evolution of key performance indicators and presented reports to executive management. Furthermore, I have identified and resolved systemic issues by creating and managing account service delivery plans.Following are my key accomplishments:● Ensured seamless execution of operations at Naval Station Great Lakes in Chicago, IL, Naval Support Activity Mid-South in Millington, TN, and Naval Air Station Corpus Christi.● Analyzed findings of customer satisfaction surveys to achieve requirements of enterprise processes. Show less

    • Perspecta

      Oct 2016 - Dec 2019
      Senior Technology Consultant

      In this position, I have successfully led various projects of different scopes and degrees of complexity. I have also provided consulting services to Naval Education and Training Command as primary provider for NMCI project management support to Naval Education and Training Command Program Management Office. My key accomplishments in this role are:• Served as a key liasion and subject matter expert for Navy and Marine Corps business processes.• Oversaw project deliverables by coordinating with solution architects for solution development. Show less

    • Client Solution Architects

      Jan 2020 - now

      In my current position, I leverage my leadership skills in overseeing the day-to-day activities of 42 staff members. I am responsible for completing and managing budget needs in support of Annual Financial Plan. I play a key role in performing functions related to information technology business intelligence, including contract and data analysis. The values delivered in this role are:• Attained promotion from the position of Information Technology Manager/Client Solutions Architect to Senior Operations Manager by demonstrating exceptional leadership skills.• Led strategy implementation, set priorities, and define objectives for two Navy sites in line with corporate and Navy client strategy, encompassing an open line of communication with navy client and all levels of executive leadership.• Spearheaded project by reviewing and communicating risk, carrying out change management, configuration management, and allocating resources.• Directed project management (PM) tasks in compliance with PM best practices. Show less

      • Sr. Director of Navy Operations

        Dec 2023 - now
      • Director

        Oct 2022 - Dec 2023
      • Senior Operations Manager

        Jan 2020 - Nov 2022
  • Licenses & Certifications

    • CompTIA Security+

      CompTIA
      Jul 2022
    • CompTIA A+

      CompTIA
    • Certified Associate in Project Management (CAPM)

      Project Management Institute
      Aug 2019
    • ITIL Foundation Level

      EXIN your ICT competence partner
      Sept 2013
    • Certified Ethical Hacker (CEH)

      EC-Council
      Mar 2022