Manuel Rivera

Experience

• 

  Hewlett-Packard

  Dec 2004 - Oct 2016

  Service Delivery Manager

  In this role, I have utilized my collaborative efforts in building and maintaining vendor and military customer relationships to attain customer satisfaction. I have monitored and analyzed the evolution of key performance indicators and presented reports to executive management. Furthermore, I have identified and resolved systemic issues by creating and managing account service delivery plans.Following are my key accomplishments:● Ensured seamless execution of operations at Naval Station Great Lakes in Chicago, IL, Naval Support Activity Mid-South in Millington, TN, and Naval Air Station Corpus Christi.● Analyzed findings of customer satisfaction surveys to achieve requirements of enterprise processes. Show less

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  Perspecta

  Oct 2016 - Dec 2019

  Senior Technology Consultant

  In this position, I have successfully led various projects of different scopes and degrees of complexity. I have also provided consulting services to Naval Education and Training Command as primary provider for NMCI project management support to Naval Education and Training Command Program Management Office. My key accomplishments in this role are:• Served as a key liasion and subject matter expert for Navy and Marine Corps business processes.• Oversaw project deliverables by coordinating with solution architects for solution development. Show less

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  Client Solution Architects

  Jan 2020 - now

  In my current position, I leverage my leadership skills in overseeing the day-to-day activities of 42 staff members. I am responsible for completing and managing budget needs in support of Annual Financial Plan. I play a key role in performing functions related to information technology business intelligence, including contract and data analysis. The values delivered in this role are:• Attained promotion from the position of Information Technology Manager/Client Solutions Architect to Senior Operations Manager by demonstrating exceptional leadership skills.• Led strategy implementation, set priorities, and define objectives for two Navy sites in line with corporate and Navy client strategy, encompassing an open line of communication with navy client and all levels of executive leadership.• Spearheaded project by reviewing and communicating risk, carrying out change management, configuration management, and allocating resources.• Directed project management (PM) tasks in compliance with PM best practices. Show less

  • Sr. Director of Navy Operations

    Dec 2023 - now

  • Director

    Oct 2022 - Dec 2023

  • Senior Operations Manager

    Jan 2020 - Nov 2022