Emily Price

Experience

• 

  American National

  Apr 2017 - Jun 2024

  As a Senior User Experience Specialist at American National Insurance Company, I am dedicated to shaping exceptional digital experiences for our clients and promoting a digitally inclusive environment. My responsibilities include:- Crafting user-centric solutions for web and mobile experiences, while maintaining a holistic understanding of the overall product experiences (include various products, personas and user journeys) I was the Lead UX & product owner for the client portal & mobile application for 2+ years. - Collaborate with cross-functional teams, including designers, developers, product managers and a variety of other roles to coordinate development efforts, write business & development requirements and advocate for the client at every step- Bring a user-focused mindset to our internal applications and processes to provide recommendations that improve the operational efficiency on internal teams, and increase usability of internally developed applications.- Create important UX and UI deliverables to communicate data-driven recommendations to internal teams, as well as bring an understanding of the client's journey to build empathy and compassion into the experience. (These include content and accessibility audits, UX copywriting, prototypes and wireframes, desk research, usability studies, user journeys & personas, and facilitating ideation & refinement workshops)- Maintain an understanding of agile methodologies as well as the saFe development processes to seamlessly integrate into development teams as needed and provide UX/UI as a service Show less Product owner for multiple enterprise-level software applications: - Client Site (Authenticated Client Portal)- AN Mobile (Authenticated Client Mobile application)- Quick pay (unauthenticated bill payment website- Americannational.com (Unauthenticated, public website)- CAU (Internal call center application) - PPU (Internal Payment processing application)- Agent Dashboards (Agent facing internal application to edit agent websites)Manage relationships and act as main contact for multiple 3rd party vendors Trained in Scrum & saFe agile methodologiesManage a team of 14 people: UX designers, UX Researchers, UI Designers, System Analyst, Quality Assurance (QA), Developers (Full stack)Own strategy for product releases (release chunks, release timing, release communication & promotion)Own strategy for product roadmap (Description, prioritization, and scope of Epics)Own strategy for Sprint Roadmap & Sprint planning (Creation of features, creation of user stories, gathering requirements & refining user stories) Own strategy for User Experience research process (creation of roadmap, integration of research process into daily scrum, stay up with trends in the industry)Own strategy for User Interface design process (creation of roadmap, establish and maintain design standards, establish and maintain design documentation to be shared at an enterprise level) Show less I started at American National as a CDT (career development trainee) in the marketing department. I designed web banners, created social media posts, helped with internal communications, designed emails and assisted in the redesign of the agent central website. While I was a CDT I was able to expand my knowledge of coding and web design. The marketing team split into two teams, marketing and client experience, I moved to the newly formed client experience team and was hired as a part-time employee. Show less

  • Sr. User Experience Designer

    Mar 2024 - Jun 2024

  • Product Owner

    Oct 2022 - Mar 2024

  • UX Specialist II

    Oct 2021 - Mar 2024

  • User Interface Designer

    Sept 2018 - Oct 2021

  • Graphic Designer

    Apr 2018 - Sept 2018

  • CDT (career development trainee)

    Apr 2017 - Apr 2018
• 

  Digital Monitoring Products

  Jun 2024 - now

  UX/UI designer