Benoit Chapelotte

Experience

• 

  MSX International Business Services France SAS

  Apr 2003 - May 2010

  Responsible for outsourcing Nissan France after-sales dealer support. Management of 12 office and field FTEs located in France and the Netherlands in charge of bringing technical support to Nissan dealers based in those countries Ford production plant window contact for quick identification of product quality and liability issues in France

  • Nissan West Europe Dealer Technical Support Manager

    Feb 2005 - May 2010

  • Ford France Dealer Technical Support Coordinator

    Apr 2003 - Feb 2005
• 

  Nissan Motor Corporation

  May 2010 - Mar 2025

  Member of Nissan France management committeeSupport managing director in his daily management activities (including management committee preparation)Lead strategic sales and marketing projects (including brand, product, sales operations, after-sales) and mid-term business planning preparationEnsure business management way and operational excellence deployment (organization, processes, tools & systems, and related change management)Window contact for Nissan Europe top executives (Chairman and SVP office) for Nissan France performance analysisG&A budget control and allocationData Privacy OfficerDealer conventions and webinars preparation and deployment Show less Creation and management of a new department focused on customer experience and embracing all Nissan France after sales operations including: Road side assistance management (1500 Patrols)Dealer technical, warranty and parts logistics support (26 FTEs) Parts forwarder management (950 Delivery trucks and vans) Homologation and recycling activities (400 recycling centers) In details:- Road side assistance tasks: Assistance brought to customers in case of breakdown either by phone or patrol intervention, repair on spot or towing services, replacement vehicle policy - Technical support tasks: Remote and in-field dealer technical assistance for difficult to diagnose vehicles, new repair tools and communication systems deployment, recall campaign management, technical communication broadcasting, product quality and liability issues reporting to production - Parts logistics tasks: Parts ordering system dealer support and training, catalogue issues reporting, parts forwarder management, back order tracking and resolution- Warranty tasks: New warranty systems and functionality testing and deployment, warranty claim assessment and dealer support, warranty policy and procedure communication, warranty dealer training, coaching and audits - Homologation and environment tasks: Responsibility of data transfer and approval forms enabling new vehicles registration, deployment of end of life vehicles and dealer waste recycling service, window contact for French government registration office and Ministry of Environment Show less

  • AMIEO M&S Planning & Performance Transformation Manager

    Jul 2023 - Mar 2025

  • Strategy and Business Planning Manager

    Oct 2019 - Jul 2023

  • Customer Service Excellence Manager

    May 2015 - Oct 2019

  • Technical, Warranty, Homologation, Environment Manager

    May 2010 - May 2015