Robert Duran

Robert Duran

Sales Assistant

Followers of Robert Duran356 followers
location of Robert DuranBarcelona, Catalonia, Spain

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  • Timeline

  • About me

    Community Lead and Partnerships at WeWork | Customer Success | Account Management | Operations

  • Education

    • Universitat de Barcelona

      2014 - 2018
      Graduado en Comunicación e Industrias Culturales
    • IMF Business School

      2019 - 2021
      Master of Business Administration - MBA Especialidad en moda 8,55
  • Experience

    • Superdry

      Dec 2016 - Aug 2017
      Sales Assistant
    • Filmoteca de Catalunya

      Sept 2017 - Aug 2018
      Community Manager
    • The Kooples

      Oct 2017 - Jul 2020

      - Excellence in customer service and support.- Team leadership and development. Recruitment, training, and motivation.- Control and implementation of company standards.- Supervision of KPIs and implementation of action plans. Analysis and monitoring of team sales.- Product analysis and development.- Visual merchandising.- Administrative management (schedules and vacation management).- Stock management and control.- Opening and closing of the cash register (Internal ECI system). Show less

      • Store Manager

        Oct 2018 - Jul 2020
      • Client Advisor

        Oct 2017 - Oct 2018
    • Golden Goose

      Jul 2020 - Jul 2022
      Store Manager
    • Impress

      Jul 2022 - Jul 2023
      Customer Success - UK Market
    • WeWork

      Jul 2023 - now

      - Lead the implementation and onboarding of key tools like WeWork App and Member Web, ensuring a smooth experience for members from the start.- Conduct post-onboarding check-ins with primary members, managing retention and satisfaction through survey analysis and action on improvement areas.- Identify upselling and cross-selling opportunities, driving membership growth and product adoption.- Coordinate and communicate effectively between departments (Sales, IT, Billing, etc.) to resolve issues and ensure continuous high-quality service.- Oversee building operations, managing contractors and external vendors to maintain a safe and functional work environment.- CSAT data analysis using Salesforce, Medallia, and Tableau.- Responsible for managing partnerships in the Barcelona area, building strong relationships and ensuring mutual success with local companies. Show less

      • Community Lead & Partnerships

        Oct 2024 - now
      • Community Associate & Partnerships

        Jul 2023 - Oct 2024
  • Licenses & Certifications

    • Mención en Comunicación

      Universitat de Barcelona