Robert Duran

Experience

• 

  Superdry

  Dec 2016 - Aug 2017

  Sales Assistant
• 

  Filmoteca de Catalunya

  Sept 2017 - Aug 2018

  Community Manager
• 

  The Kooples

  Oct 2017 - Jul 2020

  - Excellence in customer service and support.- Team leadership and development. Recruitment, training, and motivation.- Control and implementation of company standards.- Supervision of KPIs and implementation of action plans. Analysis and monitoring of team sales.- Product analysis and development.- Visual merchandising.- Administrative management (schedules and vacation management).- Stock management and control.- Opening and closing of the cash register (Internal ECI system). Show less

  • Store Manager

    Oct 2018 - Jul 2020

  • Client Advisor

    Oct 2017 - Oct 2018
• 

  Golden Goose

  Jul 2020 - Jul 2022

  Store Manager
• 

  Impress

  Jul 2022 - Jul 2023

  Customer Success - UK Market
• 

  WeWork

  Jul 2023 - now

  - Lead the implementation and onboarding of key tools like WeWork App and Member Web, ensuring a smooth experience for members from the start.- Conduct post-onboarding check-ins with primary members, managing retention and satisfaction through survey analysis and action on improvement areas.- Identify upselling and cross-selling opportunities, driving membership growth and product adoption.- Coordinate and communicate effectively between departments (Sales, IT, Billing, etc.) to resolve issues and ensure continuous high-quality service.- Oversee building operations, managing contractors and external vendors to maintain a safe and functional work environment.- CSAT data analysis using Salesforce, Medallia, and Tableau.- Responsible for managing partnerships in the Barcelona area, building strong relationships and ensuring mutual success with local companies. Show less

  • Community Lead & Partnerships

    Oct 2024 - now

  • Community Associate & Partnerships

    Jul 2023 - Oct 2024