Kendall McKenzie, PhD

Experience

• 

  Qualys, Inc.

  Jun 2007 - Jul 2007

  Accounting Intern

  I was in charge of locating and retrieving scanners that were sent out to customers for Qualys subscriptions. I had to compile and organize all the information about which scanners we had, and then follow up with the companies whose scanners weren't accounted for. As a result of my efforts, Qualys was able to save hundreds of thousands of dollars on replacement scanners.

• 

  UNC-CH Virtual Lung Research Group

  Aug 2007 - May 2009

  3D Modeler & Animator

  As the sole modeler and animator on this project, I envisioned, planned, animated, and produced a short educations video about the human lungs. When the project was completed, I presented the video to the national Virtual Lung research team. The video, which has since been built upon by other students, can be viewed at www.youtube.com/watch?v=by6DKnv15nE.

• 

  La Residence

  Apr 2008 - Feb 2010

  Graphic Design & Marketing Intern

  At this fine dining restaurant and wedding location, I play a variety of roles. I redesigned their menus, logo, and branding to update the business's overall look. I also worked with the event planner to coordinate weddings, receptions, and special occasion parties. In addition, I created all marketing materials and personalized menus for special events. In particular, I photographed events and created a published hardcover display book for potential customers.

• 

  Glencroft Builders, Inc.

  Dec 2008 - Jan 2009

  Web Designer

  I collaborated with the business owner and officers to design and produce a company website. The site can be viewed at www.glencroftbuilders.com.

• 

  UNC-CH Biological Graduate Research

  May 2009 - Aug 2009

  Visual Translator for Biological Research

  I collaborated with professors and researchers about the structure of the mitotic spindle. Then I translated the data into accurately scales spindle images, both hand-drawn and 3D computer images. My visuals were utilized to expedite discussions and reconcile disparities in data. At the end of the project, the models I produced were published in scientific reviews about the mitotic spindle.

• 

  Independent Insurance Agents of North Carolina

  Jan 2010 - Aug 2010

  Marketing Intern

  I create marketing materials, brochures, and signs for conventions and events. I also have designed, launched, and now manage social networking site for the business, like Facebook and Twitter.

• 

  Core Group One, Inc.

  Aug 2010 - Jun 2011

  Associate Art Director / Production Manager

  I am an integral team member at this small advertising agency. I contribute to all campaign idea meetings, and I produce artwork for campaigns, as well. In my work as a designer, I have provided art direction and creative direction on commercials, radio spots, and campaign themes for all of our largest clients, including Ala Moana Center, the world's largest outdoor shopping mall.

• 

  Kaplan Test Prep and Admissions

  Aug 2011 - Feb 2012

  SAT Instructor

  I prepare classes of high school students for the SAT Test. I also speak at high school "College Nights" and other events to help parents and students understand more about standardized testing in high school and the college admission process.

• 

  Pacific Autism Center

  Nov 2011 - Jul 2013

  E-Learning Course Developer

  I am working as part of a small team on a new E-learning course that teaches Applied Behavioral Analysis. I do graphic design for the courses, manage production, edit all course content, and advise on all marketing and website decisions. In any extra time I have, I serve as the Executive Assistant to the CEO, who heads this project.

• 

  North Carolina State University

  Jan 2013 - Jan 2016

  I work under Dr. Maria Mayorga on various research projects: North Carolina Colorectal Cancer Screening Modalities. Simulation Modeling of the Complex Interaction between Breast Cancer and Diabetes. Optimal Allocation of Spontaneous Volunteers through Dynamic Programming. Validation of an Optimization-based Workload Score for Triage of Patient into an Internal Medicine Department. Understanding Clinician Mental Models during Sepsis Diagnosis. Automated Sepsis Early Prediction System and Resource Allocation Model. Show less

  • Graduate Research Assistant

    Aug 2013 - Jan 2016

  • Graduate Teaching Assistant

    Jan 2013 - Jan 2014
• 

  Mayo Clinic

  May 2016 - Aug 2016

  HIM Workload Analyst

  Worked with Hospital Internal Medicine to understand and quantify workload of physician care teams. Used Delphi surveys, conjoint analysis, optimization modeling, and simulation modeling to develop and test a workload score that could be used to more equitably balance patient workload across provider teams. Score implementation will be piloted in upcoming years.

• 

  Mayo Clinic

  May 2017 - Dec 2018

  Researcher (Sepsis & System-State Communication)

  Using cognitive mapping techniques, usability heuristics, and observational data to understand patient allocation decisions and the sepsis diagnosis process. Insights gained will be used to inform (i) development of a decision-support tool for patient allocation to HIM provider teams and (ii) mechanics of a simulation model for resource allocation during sepsis diagnosis and treatment.

• 

  HB Healthcare Safety

  Jan 2020 - Dec 2020

  Senior Improvement Advisor

  As a member of this healthcare consulting company, I worked to provide our team and our clients with valuable and actionable information from data. Our mission is to share a methodology for reviewing hospital event data, allowing us to promote continuous organizational learning in near real-time.

• 

  Blue Cottage of CannonDesign

  Feb 2022 - Jul 2024

  Senior Consultant

  In April 2019, Blue Cottage Consulting joined CannonDesign. Building on a 10-year legacy, Blue Cottage is expanding and strengthening our full continuum of services to bring expertise, innovation, and bold collaboration to focus on solving the wicked problems faced by our clients and th communities they serve. As an industry-leading, true consulting partner, Blue Cottage team members seek projects marked by innovation, ideas and clients who share a commitment to achieving exceptional outcomes and transformational impact. Our team’s analytical and workflow improvement tools, immersive user engagement activities, big room innovation, and Lean kaizen approaches inspire creativity and collaboration that enhance any project. We work with organizational leaders and industry partners in healthcare, education and workplace settings to define and create their ideal future. Focused on bold and impact-oriented projects, we apply tools designed to achieve strategic and creative transformation, operations-focused space and functional programming, operational improvement using lean workflow principles, change management, workplace strategy, equipment planning, and highly immersive transition, move, and activation planning. Show less

• 

  Institute of Industrial and Systems Engineers

  Oct 2023 - now

  Lean / Six Sigma Certification Instructor
• 

  CBRE

  Sept 2024 - now

  Senior Healthcare Consultant