Chris Voigt

Experience

• 

  Truesdell And Associates, Inc

  Jan 2000 - Jan 2001

  Webmaster/Tech

  Webmaster of company website, technical support (on phone and face to face), system building, service, in home setup, installation, and compatible part research.

• 

  NRT Reoexperts, LLC

  Sept 2001 - Nov 2019

  Responsible for analyzing the business needs of clients and users to help identify business problems and propose solutions. Work as a liaison among management and developers to elicit, analyze, communicate and validate requirements for changes to business processes and information systems. Responsible for information and systems analysis for the NRT REO Experts Team.Responsible for analyzing the business needs of clients and users to proactively identify business problems, using root cause analysis, and propose potential solutionsDeliver on reporting requirements for corporate deadlines by utilizing SQL queries, in various systems, to develop data analytics, produce AD HOC reports and execute on data maintenanceLiaison among management and developers (including both on and offshore) to elicit, analyze, communicate and validate requirements for changes to business processes and information systemsResponsible for information and systems analysis for the NRT REO Experts Team and maintaining SDLC - Agile ModelEnsure accuracy of data flow and migration within REO Experts accounting and finance by designing, maintaining and monitoring all data feeds between vendor application and company systemsProvide training and ongoing support to accounting and operations teams on a variety of subjects from financial controls to system software and site functionality Perform quarterly Oracle 12 regression testing for business unit, utilizing Oracle AP, PA, AR and DiscovererDevelop and maintain Discoverer 10g / EIS / Cognos reportsCreate security policies, logical access procedures for business unit applications and document process flowAct as backup for several positions in REO Accounting.Complete annual 1099 reporting for REO Accounting. Show less Created business intelligence tools to increase overall department efficiency and accountabilityManaged data conversion from Legacy AIS Database to Oracle 11i ARWas responsible for coaching, managing and maintaining workflow for staff of 20+ Designed and implemented business processes, minimizing cost for the business unit and allowing for enhanced cross training opportunityMaintained client, vendor and inter-departmental relations, handled eviction billing policies Show less

  • REO I.T. Systems / Business Analyst

    May 2011 - Nov 2019

  • REO Accounting Supervisor

    Sept 2001 - Apr 2011
• 

  Special Olympics Charlotte County

  Mar 2012 - Mar 2013

  Webmaster (Volunteer)

  Migrated site from Microsoft Site builder to WordPress with a custom template.Established reliability and security requirements. Allowed for increased exposure to organization by implementing events/fundraising promotion on site, including RSVP registration.

• 

  Ceridian

  Nov 2019 - Feb 2024

  As the Technical Lead for Ceridian's Global Learning Services Worldwide, I am entrusted with managing a vast array of critical functions to ensure seamless operations and optimal performance in training environments. With a focus on excellence and efficiency, my responsibilities encompass:• Management of 6000+ Training Environments and Databases: Overseeing a large-scale infrastructure of databases, ensuring their stability, security, and functionality.• Reviewing Software Changes and Serving as Point of Contact for Release and Upgrades: Crucial liaison between development teams and end-users, I evaluate software changes and oversee their implementation, serving as the primary point of contact for release and upgrade processes.• Facilitating Communication Between Configuration Management, Learning Consultants, and Instructional Designers: Bridging the gap between technical teams and content experts, I facilitate smooth collaboration between Configuration Management and Learning Consultants, as well as Instructional Designers, ensuring alignment of technical solutions with learning objectives.• Management of Azure Storage Blob Containing 2000+ Gold Files and Archives• Coordination of Environments, Gold Masters, Network Design, and Laptop Configuration for Onsite Training Events: Orchestrating all technical aspects of onsite training events, coordinating environments, gold masters, network design, and laptop configuration to deliver seamless and impactful learning experiences for participants.• Creation and Maintenance of Maintenance Scripts for Training Data and Database Management: Developing and maintaining scripts for training data and database operations, including regular maintenance and recovery processes. Show less

  • Training Environment Administrator Senior

    Oct 2022 - Feb 2024

  • Training Environment Administrator

    Nov 2020 - Oct 2022

  • Technical Application Specialist

    Nov 2019 - Nov 2020
• 

  Dayforce

  Oct 2022 - now

  As the Technical Lead for Dayforce's Global Learning Services Worldwide, I am entrusted with managing a vast array of critical functions to ensure seamless operations and optimal performance in training environments. With a focus on excellence and efficiency, my responsibilities encompass:• Management of 6000+ Training Environments and Databases: Overseeing a large-scale infrastructure of databases, ensuring their stability, security, and functionality.• Reviewing Software Changes and Serving as Point of Contact for Release and Upgrades: Crucial liaison between development teams and end-users, I evaluate software changes and oversee their implementation, serving as the primary point of contact for release and upgrade processes.• Facilitating Communication Between Configuration Management, Learning Consultants, and Instructional Designers: Bridging the gap between technical teams and content experts, I facilitate smooth collaboration between Configuration Management and Learning Consultants, as well as Instructional Designers, ensuring alignment of technical solutions with learning objectives.• Management of Azure Storage Blob Containing 2000+ Gold Files and Archives• Coordination of Environments, Gold Masters, Network Design, and Laptop Configuration for Onsite Training Events: Orchestrating all technical aspects of onsite training events, coordinating environments, gold masters, network design, and laptop configuration to deliver seamless and impactful learning experiences for participants.• Creation and Maintenance of Maintenance Scripts for Training Data and Database Management: Developing and maintaining scripts for training data and database operations, including regular maintenance and recovery processes. Show less

  • Global Learning Services Technical Pod Lead

    Jul 2024 - now

  • Training environment administrator Senior

    Oct 2022 - Jul 2024