Arun B

Experience

• 

  The Muthoot Group

  Jun 2016 - Apr 2021

  Programme Manager - Sales Operations

  -Plan, design and execute campaigns related to marketing and business schemes based on trends.-Sourcing man power based on the eligibility and fit for the profile of task assigned.-Coordinate man power and provide training to the employees.-Implement customer awareness programs.-Preparation of budgets and allocation of funds for marketing activities and campaigns.-Heading the lead generation campaigns for New customers acquisitions and creation of a ground activation team to get leads through Marketing activities.-Arrange and coordinate Marketing materials.-Analyse and recommend for the introduction of new campaigns to increase business based on seasonality and market trends.-Customer visit, interactions and documenting their responses to know the market and it's updated requirements.-Implement a referral program with incentives for every loan disbursement to a new customer brought in by an existing customer based on the loan value.-Ensure the proper collection of interest and reduction in customer attrition.-Implement measures to reduce customer attrition. Show less

• 

  PNB Housing Finance Limited

  May 2021 - Jun 2023

  Manager - Customer Service & Sales Operations

  - Responsible to ensure end to end customer service handling, loan documentation & disbursement.- Servicing of loan customers and resolution of queries as per pre-defined turnaround time.- Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines.- Support underwriters through timely resolution of raised queries and sharing of information requested.- Disbursement of loans amount as per the decision of process.- Handover disbursement cheque to channel partner/customer post fulfilling all sanction conditions, if any.- Accurate creation of mortgage and dispatch of docket to centralized storage.- Post disbursement related activities: receipt of title deed, creation of equitable mortgage & dispatch of post disbursement documents to centralized storage.- Undertake custodianship of executed loan documents.- Preparing & maintaining work related records and MIS.- Timely resolution of audit queries.- Any other work given by the manager from time to time. Show less

• 

  Bajaj Finserv

  Jun 2023 - now

  • Monitoring and Guarding the LAP/BLSE business from instances of fraud and other undesirable practices• Sampling as per core strategy, execution road map and build capabilities for the SME Sales compliance function including action staircase execution.• Monitoring and Guarding the LAP/BLSE business from instances of fraud and other undesirable practices• Sampling as per core strategy, execution road map and build capabilities for the SME Sales compliance function including action staircase execution• Effective liaison with multiple business units and functions to ensure seamless flow of information from the sales compliance team and vice versa• Co-ordination with other units within BFL for successful coverage and recognize new opportunities for Sme sales compliance which could reduce instances of fraud and other undesirable practices.• screening & Sampling of Mortgage and LAP cases based on triggers• Cross checking the authenticity & quality of RCU agency reports and vendor management• Understanding the current policy, procedures and processes regarding fraud risk monitoring and operational framework• Coordinate with internal stakeholders wherever required• Timely submission of investigation report and subsequent updates Show less

  • Deputy Unit Manager

    Jan 2025 - now

  • Manager - SME Sales Compliance

    Jun 2023 - now