Eleni Moustaka

Experience

• 

  National Bank of Greece

  Jun 2019 - Aug 2019

  Internship Trainee

  Front Desk Customer Service-Handling Inquiries: Assisting customers with inquiries related to account balances, transactions, account opening, and other banking products and services.-Resolving Customer Issues: Addressing and resolving customer complaints, concerns, or issues in a professional and timely manner.-Providing Information: Educating customers about banking services, policies, and procedures to help them make informed decisions.

• 

  Red Needle LLC

  Jul 2020 - May 2021

  Executive Manager

  Social Media Manager-Developing Social Media Strategy: Creating and implementing comprehensive social media strategies aligned with the goals and target audience.-Collaboration: Working closely with other teams to ensure consistent messaging and brand voice across all channels.

• 

  Deloitte

  Sept 2021 - now

  As a Senior Consultant,I oversee various testing activities for a large-scale project, managing the end-to-end testing and defect management process, leading cross-functional teams of testers and ensuring alignment with project goals and timelines.-Responsible for project test deliverables.-Leading cross-functional teams in the execution of test plans and strategies.-Managing defects.-Reporting and data management (SQL, JIRA XRAY & HP ALM). Quality & Compliance consultant involved in test management, supporting with ERP implementations (SAP S/4 Hana), mainly in life science industries.

  • Senior Consultant | ΙΤ Quality & Compliance

    Aug 2023 - now

  • Consultant | IT Quality & Compliance | Risk Advisory

    Sept 2021 - now