Zoe Chan

Experience

• 

  Ray's Candy Store

  Apr 2018 - Mar 2019

  Head Cashier

  -Established and maintain positive relationships with existing and new customers-Prepared training material for new employees and provided them with important information andresources for training procedures

• 

  Panera Bread

  May 2018 - Aug 2018

  Cashier
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  Van Leeuwen Artisan Ice Cream

  Jun 2019 - Aug 2019

  Team Member

  - Proficient in handling transactions using POS Square, including credit, debit, gift card, and cash payments.- Maintained calm and professional demeanor under pressure, ensuring a positive customer environment.- Excellent memory for faces and names, enhancing customer rapport and fostering repeat visits.- Deep product knowledge, adept at making informed recommendations and discussing menu options with customers.

• 

  Dollaride

  Jul 2019 - Aug 2019

  Business Development Intern

  - Planned and implemented 20+ surveys to collect data to improve the Dollar Ride business app. - Conducted fieldwork and collected feedback from 40+ drivers on improving Dollar Ride application. - Assisted coworkers and supervisors in utilizing the company’s database to organize important information using Excel and Powerpoint

• 

  Stony Brook University

  Aug 2019 - May 2022

  SINC Site Consultant

  - Provided technical support to an average of 15 students and staff per week at the SINC site, troubleshooting and resolving hardware and software issues for computers, printers, and other peripherals.- Submitted tickets through the back-end server to report and resolve issues with hardware, software, and network connectivity at SINC site and other facilities.

• 

  Center of Entrepreneurial Finance

  Mar 2021 - Jun 2021

  Research Assistant

  - Collaborated with research assistants to supervise and enhance the official CEF website and update it based on current cryptocurrency news.- Developed and implemented comprehensive social media strategies to increase the center’s awareness with young entrepreneurs, students, and faculties.

• 

  Bayer

  Jun 2021 - Aug 2021

  Ecommerce Sales and Marketing Intern

  - Sold in Distribution Items at Pharmapacks by identifying new assortment opportunities between Pharmapack’s Active Items and Bayer’s Active Items

• 

  Bayer

  Jul 2022 - Sept 2024

  - Spearheaded successful category line reviews by strategically selling in new item distributions, resulting in a significant expansion of product offerings within our brands. - Conducted comprehensive analyses of key market trends for 5 major brands – Claritin, ASP, Astepro, Coricidin, and Afrin – using the 4 P’s framework to evaluate brand/product performance, promotional activity, pricing strategies, and distribution opportunities.

  • Assistant Customer Business Manager

    Sept 2023 - Sept 2024

  • Commercial Strategy Analyst

    Jul 2022 - Sept 2023