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Nanou Ngandu

Nanou Ngandu

Duty Manager - on the Delta Airlines Account

Followers of Nanou Ngandu517 followers
location of Nanou NganduCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Senior Lifestyle Manager & Travel Expert at Ten Lifestyle Group

  • Education

    • Damelin College

      2005 - 2006
      Customer Service Support/Call Center/Teleservice Operation

      Diploma in customer service

    • University of Lubumbashi

      1998 - 2002
      Diploma Business Administration, Management and Operations

    • Varsity College

      2017 - 2018
      Certificate Logistics, Materials, and Supply Chain Management Distinction

  • Experience

    • Mindpearl

      Jul 2009 - Jul 2011
      Duty Manager - on the Delta Airlines Account

      Manage a team of customer Service & Sales representatives.Manage the call centre daily operations.

    • Mindpearl

      Oct 2011 - Sept 2012

      Provide written and telephonic customer service to French, English speaking frequent flyers including medaillion members. (Platinum, Gold and Silver) Manage a team of french speaking customer service $ sales representatives American Airlines European market.Manage a team of Resolution Support Desk agents American Airlines Europacific market

      • Delta Skymiles Account Support - Delta Airlines

        Mar 2012 - Sept 2012

      • Team leader - on the American Airlines Account

        Oct 2011 - Mar 2012

    • Shell

      Oct 2012 - May 2018

      Ensure and maintain a high level of customer satisfaction index for key account customers across Europe with an annual consumption of over 1,000.000 liters of fuel.Ensure global competitiveness and profitability through a customer value proposition.Stakeholder engagement, both virtually and face to face. Provide excellent customer service to customers (companies) in France, Belgium, Luxembourg with annual fuel consumption of below 800,000 liters.System customer set-upProvide clarity, explanation to credit and pricing related queries.Customer Online assistanceProactive interaction with customers

      • Client Portfolio/Account Manager

        Mar 2013 - May 2018

      • Assistant Client Portfolio/Account manager

        Oct 2012 - Sept 2013

    • Getclosure

      Jul 2019 - Aug 2019
      Social Media Analyst

      Monitor Social Media PlatformsLead a team of social media analystsManage and oversee social media content.Define relevant social media KPIsProvide constructive feedbackCreate a daily summary report of engagement on Social Media Platforms

    • Ten Lifestyle Group

      Sept 2019 - now

      • Senior Lifestyle Manager

        Oct 2023 - now

      • Lifestyle Manager

        Sept 2019 - now

  • Licenses & Certifications

    • Lean practice for continuous improvement

      Shell

    • Fuel supply chain cost awareness

      Shell

    • Global export controls

      Shell

  • Honors & Awards

    • Awarded to Nanou Ngandu
      Top performer Team Leader Award CEO of the Mindpearl group Sep 2010 Recognized for the best team performance in the centre
    • Awarded to Nanou Ngandu
      Customer satisfaction Index Line manager Consistently reaches the customer satisfaction index throughout the years
    • Awarded to Nanou Ngandu
      Top performer Line manager Consistently meets all key performance indicators