Dale Adams

Experience

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  Subway

  Apr 2004 - Dec 2010

  Senior Store Manager

  - Overlooked the daily operations of up to 10 Subway restaurants.- Recruited and developed both crew and management candidates and ensured that all necessary training was completed to a satisfactory level.- Worked with store management teams and franchisee to ensure that all key KPI's were met.- Implemented performance plans and strategies to deal with non compliance to KPI's.- Introduced and trained new franchisees into the system.- Ensuring compliance to brand standard across all stores. Show less

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  Selmar Institute of Education

  Jan 2011 - Sept 2011

  Trainer and Assessor

  - Delivered Government funded training courses in Retail, Hospitality and Management.- Actively sought out new business opportunities and implemented training programs that suited businesses needs.- Worked to strict KPI's around student participation, work submission deadlines and completion rates.- Worked closely with AAC's and clients to ensure that all legalities were being adhered to,- Assisted in the writing and validation of new and exisiting training programs.

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  Retzos Group

  Sept 2016 - Jun 2017

  • Recruitment of restaurant management candidates• Delivery of Internal classroom training sessions• Prepare and interpret company level reports• Relationship building with key business stakeholders• Participation in Internal and external meetings and conferences• Work towards strict KPI’s regarding employee training and development• Assist Restaurant Management teams to achieve profit and customer metrics• Implement and ensure policies and procedures are followed.• Conflict management• Provide human resource advice and support to area management and restaurant teams• Performance Management of Restaurant Management and Teams• Conduct HR Investigations and advise on possible outcomes Show less

  • People Excellence Coach (Human Resources Business Partner)

    Oct 2011 - Jun 2017

  • Group Human Resources Manager (Secondment)

    Sept 2016 - Jan 2017
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  Volkswagen Group Australia

  Jun 2017 - Nov 2021

  • Customer Experience Initiative Manager

    Jun 2019 - Nov 2021

  • Customer Experience Coach

    Jun 2017 - Jun 2019
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  Mercedes-Benz Australia

  Nov 2021 - now

  Manager - Product, Sales & Technical Training (Passenger Cars & Vans) - Australia & New Zealand