Karan Yadav

Experience

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  JourneyCook- Tour Operator

  Aug 2019 - Mar 2020

  Travel Advisor

  • Sold and coordinated various travel services such as transportation, accommodations, insurance, tours, and activities for over 30 clients• Provided expert advice to clients regarding destinations, cultures, customs, weather, and activities for over 15 travel destinations worldwide• Handled payments, bookings, and fees for travel arrangements, processing over $10,000 in transactions per month• Used organization, communication, and sales skills to deliver excellent customer service, receiving a 98% positive feedback rating from clients• Worked with online platforms and Microsoft Office tools to manage travel projects data, creating over 50 reports and presentations per month Show less

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  EClerx

  May 2020 - Feb 2022

  • Collaborated with cross-functional teams, such as project management, training, and operations, to ensure quality delivery alignment with client expectations for a technical support project involving 100+ associates• Handled complex escalated customer queries by applying effective communication techniques and resolving technical issues, achieving a 95% satisfaction rating• Evaluated and improved the quality of the performance of technical support associates who dealt with existing potential customers, increasing sales by 15% and retention by 20%• Implemented monitored quality assurance processes standards, using Microsoft Excel and other tools, reducing errors by 50% and improving efficiency by 25%• Provided feedback coaching to technical support associates, enhancing their skills and productivity by 30% Show less

  • Senior Analyst

    Oct 2021 - Feb 2022

  • Analyst

    May 2020 - Sept 2021
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  AppOctet Technologies Pvt Ltd

  Feb 2022 - Sept 2023

  Project Manager

  • Managed web development projects from initiation to closure, ensuring quality, scope, budget, and timeline adherence for clients from different industries• Led and coached a team of 20 developers, designers, and testers, applying agile principles and scrum framework• Communicated effectively with clients, stakeholders, and vendors, managing expectations and resolving issues for web and app development projects• Planned, estimated, procured, and monitored project resources, deliverables, and risks.• Delivered web solutions for clients across various industries, such as e-commerce, travel, and logistics Show less

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  Merch Raja

  Jan 2024 - now

  Founder

  • Leading a team of 8 talented professionals in developing and launching an innovative software that solves a major challenge for a global market• Overseeing all aspects of the startup, including product development, marketing, sales, finance, and operations• Establishing and maintaining strategic partnerships with key stakeholders, investors, and customers• Conducting market research, customer feedback, and data analysis to validate and improve the product/market fit and value proposition• Setting and monitoring the vision, mission, goals, and objectives of the startup and ensuring alignment with the team and the market Show less

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  Influenshah

  Jul 2024 - now

  Founder

  Founded and currently lead Influenshah, a dynamic content creation company specializing in innovative digital marketing strategies.• Oversee all aspects of the business, including strategy development, client acquisition, content production, and team management.• Successfully launched multiple high-impact campaigns, resulting in a significant increase in client engagement and brand visibility.• Implemented cutting-edge content creation tools and methodologies to streamline production processes and enhance output quality.• Built and nurtured a talented team of content creators, fostering a collaborative and creative work environment. Show less