Jared Smith

Experience

• 

  Windstream

  Aug 2011 - now

  Driving industry-first broadband performance through advanced team leadership and cutting-edge network testing.↠ Spearheaded new equipment deployment by enhancing lab testing procedures, enabling faster market launches and reinforcing Windstream’s reputation as a leading broadband provider.↠ Improved network resilience and operational readiness by enforcing rigorous testing standards, supporting seamless rollouts of next-generation broadband technologies.↠ Cultivated strategic vendor relationships to secure reliable technical support, enhancing project efficiency and equipment integration.↠ Empowered engineering teams through hands-on mentoring and targeted training, raising technical acumen and driving successful project outcomes. Show less Engineered high-performance network solutions, enhancing scalability, reliability, and operational efficiency.↠ Led the end-to-end validation of broadband technologies, ensuring seamless integration across DSLAMs, OLTs, and switches for robust network operations.↠ Streamlined device certification processes, enabling expedited market entry for residential gateways, wireless access points, and VoIP ATAs.↠ Established standardized technical documentation, simplifying installation and troubleshooting, contributing to reduced support requests.↠ Collaborated cross-functionally to ensure high service quality, proactively addressing post-deployment challenges for enhanced network reliability. Show less Elevated video network performance, delivering resilient IPTV operations and rapid issue resolution.↠ Acted as Tier III escalation lead, resolving critical service outages and maintaining high operational continuity for IPTV services.↠ Created comprehensive troubleshooting guidelines, enhancing team efficiency and reducing service restoration times.↠ Provided continuous on-call support and training for junior analysts, fostering a skilled, dependable support team capable of handling technical challenges. Show less ↠ Strengthened broadband network resilience and customer satisfaction through proactive support and high-impact troubleshooting.↠ Configured and upgraded essential network equipment, including DSLAMs, OLTs, switches, and routers, ensuring consistent network performance and strict adherence to service-level agreements (SLAs).↠ Maintained and optimized WAN infrastructure by resolving complex issues with routing protocols, configuration updates, and hardware faults, directly contributing to network reliability and stability.↠ Developed and implemented comprehensive Methods of Procedures (MOPs) to guide critical tasks like customer migrations, upgrades, and repairs, significantly improving network health and minimizing service disruptions.↠ Enhanced customer satisfaction by proactively reducing network outages through systematic troubleshooting and preventative maintenance, ensuring faster issue resolution and dependable connectivity. Show less

  • Staff Manager- Broadband Architecture and Engineering

    Jun 2022 - now

  • Senior Network Engineer - Architecture and Technology

    Nov 2016 - Jun 2022

  • Senior Network Analyst - Video Network Operations Center

    Jan 2015 - Nov 2016

  • Network Analyst III - Data Network Operations Center

    Nov 2013 - Jan 2015

  • Network Analyst II - Data Network Operations Center

    Aug 2011 - Nov 2013