Jared Smith

Jared Smith

Followers of Jared Smith190 followers
location of Jared SmithLittle Rock, Arkansas, United States

Connect with Jared Smith to Send Message

Connect

Connect with Jared Smith to Send Message

Connect
  • Timeline

  • About me

    Transforming Networks with Next-Gen Broadband Solutions | Proven Leader in IP Network Design, Scalability & Reliability | Driving Innovation in Network Architecture

  • Education

    • University of Arkansas at Little Rock

      2006 - 2010
      Bachelor of Business Administration - BBA Management Information Systems, General 3.5
  • Experience

    • Windstream

      Aug 2011 - now

      Driving industry-first broadband performance through advanced team leadership and cutting-edge network testing.↠ Spearheaded new equipment deployment by enhancing lab testing procedures, enabling faster market launches and reinforcing Windstream’s reputation as a leading broadband provider.↠ Improved network resilience and operational readiness by enforcing rigorous testing standards, supporting seamless rollouts of next-generation broadband technologies.↠ Cultivated strategic vendor relationships to secure reliable technical support, enhancing project efficiency and equipment integration.↠ Empowered engineering teams through hands-on mentoring and targeted training, raising technical acumen and driving successful project outcomes. Show less Engineered high-performance network solutions, enhancing scalability, reliability, and operational efficiency.↠ Led the end-to-end validation of broadband technologies, ensuring seamless integration across DSLAMs, OLTs, and switches for robust network operations.↠ Streamlined device certification processes, enabling expedited market entry for residential gateways, wireless access points, and VoIP ATAs.↠ Established standardized technical documentation, simplifying installation and troubleshooting, contributing to reduced support requests.↠ Collaborated cross-functionally to ensure high service quality, proactively addressing post-deployment challenges for enhanced network reliability. Show less Elevated video network performance, delivering resilient IPTV operations and rapid issue resolution.↠ Acted as Tier III escalation lead, resolving critical service outages and maintaining high operational continuity for IPTV services.↠ Created comprehensive troubleshooting guidelines, enhancing team efficiency and reducing service restoration times.↠ Provided continuous on-call support and training for junior analysts, fostering a skilled, dependable support team capable of handling technical challenges. Show less ↠ Strengthened broadband network resilience and customer satisfaction through proactive support and high-impact troubleshooting.↠ Configured and upgraded essential network equipment, including DSLAMs, OLTs, switches, and routers, ensuring consistent network performance and strict adherence to service-level agreements (SLAs).↠ Maintained and optimized WAN infrastructure by resolving complex issues with routing protocols, configuration updates, and hardware faults, directly contributing to network reliability and stability.↠ Developed and implemented comprehensive Methods of Procedures (MOPs) to guide critical tasks like customer migrations, upgrades, and repairs, significantly improving network health and minimizing service disruptions.↠ Enhanced customer satisfaction by proactively reducing network outages through systematic troubleshooting and preventative maintenance, ensuring faster issue resolution and dependable connectivity. Show less

      • Staff Manager- Broadband Architecture and Engineering

        Jun 2022 - now
      • Senior Network Engineer - Architecture and Technology

        Nov 2016 - Jun 2022
      • Senior Network Analyst - Video Network Operations Center

        Jan 2015 - Nov 2016
      • Network Analyst III - Data Network Operations Center

        Nov 2013 - Jan 2015
      • Network Analyst II - Data Network Operations Center

        Aug 2011 - Nov 2013
  • Licenses & Certifications

    • Comp TIA A+ Certification

      Comp TIA
      Oct 2009
    • CCNA

      Cisco
      Sept 2014
    • JNCIA

      Juniper Networks
      May 2015
  • Volunteer Experience

    • Chairman of the Trustee and Finance Committee

      Issued by Gospel Temple Baptist Church on Jun 2020
      Gospel Temple Baptist ChurchAssociated with Jared Smith