Emily Wang, Pharm. D.

Experience

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  Rite Aid Pharmacy

  Aug 2005 - Mar 2023

  Community Pharmacy Manager

  -Improved prescription processing and revenue with quality assurance check on over 200 prescriptions per day, averaging over 1000 scripts per week, totaling to over 40% of gross store revenue.-Proposed quality assurance review for 500+ customers annually and identified 40+ potential issues with drug therapy; collaborated with physicians and pharmacists to ensure proper treatment and adherence to Medicare Part D guidelines.-Enhanced clinical decision-making processes by reviewing and evaluating cases, resulting in a 20% increase in optimal therapeutic outcomes based on data from evidence-based medicine.-Developed clinical recommendations regarding immunization schedules for adults, thus achieving given goal of over 1500 immunizations. Contributing to over 15% of total pharmacy revenue per year.-Implemented student preceptor programs through collaboration with USC School of Pharmacy, providing training and education to over 50 pharmacy interns. This initiative contributed to a 20% improvement in medication error rates, ensuring safer medical care. Show less

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  Optum

  Jan 2023 - now

  Consulting Clinical Pharmacist

  -Directed a high-volume call interaction queue through phone consultations and email inquiries, utilizing HIPAA standards to provide medication usage guidance and mail-order delivery assistance to 60+ patients per day, resulting in a 90% satisfaction rate.-Conducted a medication utilization review for 500+ clients annually and identified 40+ potential issues with drug therapy.-Collaborated with geographically dispersed teams to deliver high-quality customer service and support; reduced average ticket response time from 24 hours to 6 hours and increased customer satisfaction levels by 25%. Show less