Rudrajit Banerjee

Rudrajit Banerjee

Customer Support Specialist

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location of Rudrajit BanerjeeHyderabad, Telangana, India

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  • Timeline

  • About me

    Assistant Manager Operations HSBC

  • Education

    • University of Calcutta

      2013 - 2016
      Bachelor of Commerce - BCom Accounting and Finance
  • Experience

    • Wipro

      Apr 2016 - Jun 2017
      Customer Support Specialist

      Customer Service

    • Cognizant

      Aug 2017 - Jul 2018
      Mortgage Specialist

      Mortgage Lending

    • Amazon

      Sept 2018 - May 2021
      Seller Support Associate

      Responsibilities:- Provide solutions to the problems faced by the sellers on their accounts- Manage own operational metrics- Invent and simplify process to address seller's concerns- I also have an experience with assisting advertisers in seller, vendor and author platforms across multiple marketplaces in NA, EU, FE, Middle-East and Asia, helping them achieve their advertising goals and overcoming the huddles in the process.- Provided support to sellers across North American and European marketplaces in M@ and FBA skillsets with issues related to seller central account and sellers that enrolled in Fulfilment by Amazon program.Achievements:- Worked on reopen-reduction project for the team.- Worked on SOPs and submitted improvements leading to global process simplification.- Actively engaged in process improvements through SOP updates to reduce average case handling time.- Assisted in strengthening seller relationships by investigating unfriendly policies & recommending their review. Show less

    • HSBC

      Sept 2021 - now
      Assistant Operations Manager

      Payments Services

  • Licenses & Certifications

    • Anti-Money Laundering and Countering of Terrorist Financing

      Udemy
      Jun 2021
    • Learning Digital Business Analysis

      LinkedIn
      Feb 2025
      View certificate certificate
    • AML Essential: Anti Money Laundering, KYC and Compliance

      Udemy
      Jun 2021