Rudrajit Banerjee

Experience

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  Wipro

  Apr 2016 - Jun 2017

  Customer Support Specialist

  Customer Service

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  Cognizant

  Aug 2017 - Jul 2018

  Mortgage Specialist

  Mortgage Lending

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  Amazon

  Sept 2018 - May 2021

  Seller Support Associate

  Responsibilities:- Provide solutions to the problems faced by the sellers on their accounts- Manage own operational metrics- Invent and simplify process to address seller's concerns- I also have an experience with assisting advertisers in seller, vendor and author platforms across multiple marketplaces in NA, EU, FE, Middle-East and Asia, helping them achieve their advertising goals and overcoming the huddles in the process.- Provided support to sellers across North American and European marketplaces in M@ and FBA skillsets with issues related to seller central account and sellers that enrolled in Fulfilment by Amazon program.Achievements:- Worked on reopen-reduction project for the team.- Worked on SOPs and submitted improvements leading to global process simplification.- Actively engaged in process improvements through SOP updates to reduce average case handling time.- Assisted in strengthening seller relationships by investigating unfriendly policies & recommending their review. Show less

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  HSBC

  Sept 2021 - now

  Assistant Operations Manager

  Payments Services