Karen Aarons

Experience

• 

  Barclays / IBM Project

  Jan 2003 - Sept 2004

  Trainer and Implementation Officer

  A member of a large national team of trainers initially contracted by IBM to cross-train cashiers and document processors in all Barclays branches and back offices nationwide. The contract was then expanded to include:□ Rolled out practices for new banking platform, whilst ensuring “BAU” □ Co-ordinated installation of hardware for high street branches with minimal disruptions to daily operations □ Delivered post implementation training for 1,000 on-site staff (new bespoke banking system)□ Provided dedicated onsite floor support post production implementation of new platform□ Managed Barclays Bank transition to new banking platform, whilst ensuring “business as usual” with minimal disruptions to the daily operations of the branch□ Assisted user to familiarise themselves with new ‘Handbook Guide’ to PoD processing□ Performed site surveys, including review of site history and the collection of data relating to staff □ Created and managed ‘Go Live’ procedures which included creating new user profiles to access the system via SmartCards□ Carried-out end-user bespoke training at selected Barclays hubs □ Facilitated delivery of CBT ‘Computer Based Training’ Programme for all staff□ Co-ordinated third party engineers to ensure satisfactory installation computer hardware at Barclay sites□ Provided onsite floor support for all end-users Show less

• 

  BNY Mellon

  Sept 2004 - Apr 2013

  Provided product and business knowledge training and Tier 2 support to the BNYM client base globally. Primary function - to train external and internal clients on the banks custody proprietary systems.□ Managed product and business knowledge training and Tier 2 support to UK and EMEA. Asia and rest or world when required.□ Delivered Bespoke training, migrations and demonstration’s for clients at over 300 on-site locations or via remote techniques□ Participated in new release specification, UAT testing and customer launch by supporting the development of the BNYM client product set□ Managed the training support for major integration projects following merger of BNY and Mellon including the migration of over 500+ external & internal clients globally□ Delivered product presentations to Senior Executive level in support of Sales and Marketing initiatives□ Provided second level product and business inquiry resolution, escalated from the Client Support Desk□ Advised and cross-trained business unit stakeholders□ Worked closely with business sponsors to agree course content and training material □ Interacted with the business to write and deliver the business requirement documents□ Completed the testing cycles which includes logging and resolving any defects prior to production release Show less Responsible for Launching Desktop Publishing department for Central Accounts Group in London and later in Manchester□ Constructed department templates improving quality and productivity by over 50%□ Recruited and delivered training for both London and Manchester DTP offices□ Reviewed existing procedures and implemented changes as necessary□ Managed the production of pro-forma/proof report and accounts, including performing Quality Review□ Analysed strategic approach to Training Needs Analysis. □ Designed and delivered Induction Courses, Quick Reference Guides and support documents□ Successfully relocated DTP/graphics department to Manchester with on-going support.□ Provided a high level of DTP support to the Fund Accounting team□ Ensured that deliverables are completed within agreed deadlines □ Supervised the end to end DTP lifecycle including hands on assistance where required□ Prepared tailored training documentation Show less

  • Client Technology EMEA Training Specialist

    Apr 2004 - Apr 2013

  • DTP Manager

    Sept 2004 - Apr 2008
• 

  Credit Suisse

  May 2013 - Mar 2015

  Business Analyst / IT Trainer

  Responsible for project managing IT rollouts, undertaking audit and control projects, business analysis, and deliver training of IT applications across the Investment Banking Department.□ Sole trainer for full-time and part-time Intern training programs up to 53 students in EMEA□ Training - MS Office via macro driven templates, Spider, File Share Nevis, Outlook, Lync conferencing and other internal applications globally□ Jointly rolled out new audio conferencing sessions via Lync across EMEA, AMR and Asia□ Worked with team members to project manage IT rollouts within IBD□ Managed audit and control projects□ Worked with team members to support the testing of bespoke applications due to be rolled out across IBD□ Undertook business analysis and be the key contact / liaison point for bankers□ Deliver IT based training courses and in-house applications for IBD users□ Offer helpline support for applications supported by the team□ Conducted any administration required for new hires Show less

• 

  HSBC Global Banking and Markets

  Mar 2015 - Aug 2017

  IT Trainer - Development Specialist

  • Delivered Induction Training to new joiners on a weekly basis and annually for the summer Interns/Grads.• Created user manuals using Robohelp 9 & 11 • Designed eLearning content using Captivate 6 & 8 • Delivered end user training across a portfolio of bespoke applications via: WebEx - for users in satellite offices: End users self-taught via eLearning modules and 1-2-1 bespoke sessions.• Updated Training courses set up in SharePoint until courses have been made available via LMS• Updated Internal Intranet pages related to our Projects. Instructions must be articulated clearly in order for the offshore team to get the job done correctly.• Worked closely with the London and Hong Kong based trainers.• Worked closely with Business Analysts, Developers and User Representatives to develop effective IT training courses and learning materials for the GBM business areas.• Kept and maintained Training administration including course scheduling / attendance and training evaluation records• Supported management of system deployment/rollout globally.• Assisted with user acceptance testing of in-house developed applications, intranets and related intranet content management systems• Built excellent working relationships with the business to promote B&CF services and help identify training requirements.• Provided telephone/desktop support for applications post-training.• Trained offshore IT teams in India who support our Applications and keep updated Show less

• 

  Hogan Lovells

  Nov 2017 - Apr 2018

  Elite 3E Trainer

  Initial 3 month contract as part of a team of trainers to learn & deliver 3E prior to a Global roll-outUpdated Training course material set up in SharePoint (including short eLearning videos using Camtasia)Delivered Train the Trainer sessionsWorked closely with global trainers to communicate a consistent delivery of training coursesDelivered hands-on classroom instructor-led ‘Super User’ training on location in Rome, Warsaw and Moscow prior to ‘Go-Live’Offered floor walking, desk and telephone support for London hubProvided global support via WebEx, Lync and phonesRan location drop-in sessions and workshops in Warsaw and Rome post ‘Go-Live’ Show less

• 

  Freshfields Bruckhaus Deringer

  Apr 2018 - Oct 2018

  Elite 3E - Lawyer Experience Trainer

  Assist with the delivery of the training programme to support the implementation of the new Lawyer Experience portal and associated DRIVE applications including Intapp Open and Elite 3E. Supporting the lead trainer in the creation of training materials, delivery of business readiness sessions and go-live training delivery to the wider business during different phases of the project, including on-site classroom training and floor support to other Freshfields offices internationally.

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  Linklaters

  Nov 2018 - Mar 2019

  Information Technology Project Coordinator

  To deploy roll-out of Jabber and Webex to all London staff followed by a global deployment.Deliver high quality training courses for Jabber and WebexVisit Lawyers, PA’s and support staff deskside to migrate from existing application, install and setup Webex preferencesDeploy and mentor new applications on a 1-2-1 basisOn-site training and floor support to offices internationallyDeliver hands-on classroom training to Fee Earner’s and PA’sSupport the lead trainer and technical lead in the delivery training to the wider global business on locationOn-site refresher training and floor support to offices internationallySchedule & manage own workload within required deadlinesCarried out required administration within the team using Sharepoint Show less

• 

  Ashurst

  Apr 2019 - Apr 2020

  Global Project Technology Trainer

  Provide training on both software and hardware devices to staff at all levelsSet-up training rooms in each location with new devices, laptops and headsets – tried and testedDelivered 1/2 day classroom and remote training sessionsDesigned eLearning content for specified 1 hour advance training courses using CamtasiaDelivered on-going remote support globally Created, updated and proofed training scripts and QRG'sMicrosoft Office 365 Applications, Windows 10, iManage Work 10 (both the Cloud and On Premise servers), Skype for Business & Plantronics headset. Remote Working using BIG-IP Client (F5) & MFA app – replaced Aventail and RSA tokens. Show less

• 

  Clifford Chance

  Mar 2021 - Jun 2021

  Information Technology Consultant

  Training and Support for iManage Work implementation. Training & Support delivered globally during lockdown and restrictions were in place.

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  Hogan Lovells

  Sept 2023 - Feb 2024

  IT Project Trainer

  Training & Support for Intapp Time - Global Implementation. Delivering Training & Support both remotely & virtual on-site.